Two Men and a Truck Moving and Storage
🔧 Home Services · 1550 W Parkside Ln #102 · Phoenix
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The customer was overcharged for the duration of the moving service.
Business reply on Google
Hi Mac, Thank you for your feedback. Please accept our apology for the inconvenience we've caused. Your review is concerning to us and we need to know more. Please call +1 623-428-1972 to speak with someone from our team.
movers broke items and were unprofessional during the moving process
Business reply on Google
Cindy, I’m sorry we let you down—especially with something being broken right away and the crew not showing care or professionalism, including not introducing themselves. This isn’t the experience we aim to provide, and I’d appreciate the chance to look into what happened and address the damage and your concerns about the time the move took. Please contact our office with your move date and details so we can make this right.
The company charges high prices for moving services.
Business reply on Google
I’m sorry the estimate came across as a rip-off—that’s not the experience we want anyone to have. Our pricing covers trained movers, a fully equipped truck, insurance, and the operating costs required to move safely and reliably; if you’re open to it, please reach out to our office with your move details so we can review the quote and make sure it was accurate.
Movers caused property damage and failed to respond to inquiries.
Business reply on Google
Mary, I’m really sorry to hear about this—taking longer than quoted and damaging your coffee table and other furniture is not acceptable, and you should not be waiting over a week for a response. Please reach out to us directly with your move date and the best phone/email to contact you, and we’ll escalate this to our claims team and follow up as soon as possible.
movers spent most of the time on their phones
Business reply on Google
Hello David, Thank you for letting us know about your recent experience. Efficient and professional customer service is very important to us and we apologize for falling short. When you have a moment please reach out to our team so we can address your concerns.
movers damaged furniture and failed to follow up on damage claim
Business reply on Google
Hello Shelly, We are sorry to hear your bed was damaged during your recent move. Our team would be happy to speak with you to learn more about your move. Please give us a call directly at 623.428.1972 so we may help further.
Excessive moving quote and lack of customer service follow-up.
Business reply on Google
Hello Stephanie, we apologize that your move went longer than expected and that you had a poor experience with one of our movers. We work hard to provide accurate estimates so there are no surprises, but clearly we missed the mark when we estimated your move time. Management is aware of your situation and will be happy to work with you to find a resolution. You're welcome to call us at 623.428.1972 to discuss this further.
Mover exhibited inappropriate behavior and management failed to address the complaint.
Business reply on Google
Hi Nina, we're sorry to hear of your experience and apologize that one of our employees made you feel uncomfortable. Thank you for bringing it to our attention. When a dresser has a mirror that is removed for the move, our team routinely stores the screws in the dresser so as not to lose them. However, we certainly understand your discomfort and will take this into consideration in the future. We have addressed this situation with the employee, as well as the whole team. I understand our manager has been in contact with you. If there's anything else you need, please do not hesitate to reach out.
Movers failed to transport items and abandoned furniture on the curb.
Business reply on Google
Hi Wanda, we are so sorry you have been waiting to hear back from someone. Our management team is aware of your concerns and will be reaching out shortly. You're also welcome to reach out to us at 623.428.1972 at your convenience.
Company overcharged for unrequested extra staff and manager was unprofessional.
Business reply on Google
Hi Brittney, we're sorry to hear of your experience. Stephanie is a top Customer Service Representative at TWO MEN AND A TRUCK and books hundreds of successful moves every year. We apologize that we did not send the requested number of movers, and that our manager did not believe you. One of our Core Values is Care for our family, customers, co-workers, and the community. We aim to always follow this ethic, and apologize if we did not treat you with the care you deserve. We wish you all the best, and if there's anything else we can do please give us a call at your convenience. Thank you!
Company fails to perform repairs and ignores customer communication.
Business reply on Google
Hi Joseph, We apologize that you've been waiting for information about a repair. The name listed on this review does not appear in our customer records. Please let us know what name the move was booked under so we can get in touch. You can reach our office at 623.428.1972 or [email protected]. You could also send a text message through our Google listing, and our corporate Customer Care line is available at 800.345.1070.
movers failed to arrive for scheduled appointment and did not communicate
Business reply on Google
We're sorry to hear about your move experience, Shyann. I assure you this is not the norm. Please give our office a call at 623.428.1972 and we'd be happy to discuss this further.
inaccurate space estimation led to loss of personal property
Business reply on Google
Hi Hal. We're sorry to hear about your moving experience and understand your frustration. We apologize that the container was not large enough to fit your items, and for the inconvenience this caused. Our notes show that someone from our head office has been in contact with you and has shared with you how to get in contact with them again if needed. I'll pass your message along to management to make sure your concerns are addressed. We regret that you didn't experience the excellent customer service we're known for, and hope to make it right.
movers damaged furniture and home interior while overcharging the quoted price
Business reply on Google
Lonny, although we sympathize with your situation, we do not believe it was our moving company that helped you with this move. All franchises are independently owned and operated, and your name does not appear in our system. Also your experience does not match anything we have done recently. Again, we are sorry you had a difficult time, but we believe it was another company or location that did your move.
Movers arrived early and rushed the packing process.
Business reply on Google
Sonja, thank you for bringing this to our attention. We will ensure a manager is aware, because this is not how we believe in treating the customer. We do understand that moving day can be very hectic and like to work with each customer to ensure we get it right.
Company driver engaged in dangerous driving behavior on the highway.
Business reply on Google
Christina, we truly appreciate your bringing this to our attention. Safety is our first concern, and we find this driver's behavior to be completely unacceptable. We are investigating the matter and as soon as we can determine which employee was involved, we will review safety policies and if warranted, issue an appropriate reprimand. Please accept our sincere apologies.
Staff damaged building and exhibited unprofessional behavior during office furniture move.
Business reply on Google
Hello Sean. We take pride in providing the very best in customer care, and we are sorry we did not meet your expectations. We would like to discuss this with you further, and rectify the situation, however we do not have your individual contact information in our system. Would you please call Chris at our office - 623-847-6683? Thank you and again our sincerest apologies.
Administrative staff unable to process billing inquiries without credit card information.