Absolutely not. I’d never go back, buy again, or use them again.total experiences
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Most reported issues
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Experiences
Customer unable to reach staff by phone after multiple attempts.
Illegal substances found in vehicle and excessive mileage charges applied
Staff appeared intoxicated and failed to properly secure trailer equipment.
Customer charged extra fee for inability to download mobile application.
The general manager provided rude and unhelpful customer service.
Final truck rental cost was double the quoted and prepaid price.
Customer was incorrectly charged a deposit not required at other locations.
The staff member was rude and unhelpful during a phone call.
staff failed to process return and incorrectly charged for the truck
The rental process and customer service were inefficient and time-consuming.
Incorrect fuel charge applied despite documentation of initial fuel level.
unauthorized rate increases and incorrect late fees charged to automatic payments
Staff refused to refill propane tank before the posted closing time.
Staff refused service despite available inventory on the lot.
Customer charged for an extra day due to a late return.
The location could not perform the scheduled tow package installation.
Reserved truck was given away before the scheduled arrival time.
Long wait times and poor communication from staff regarding hitch installation.
excessive wait time for vehicle return and retail purchase
Long wait times due to understaffing and inexperienced personnel.