Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to provide proper loading instructions for the auto transporter.
Customer was incorrectly charged for an extra day of rental.
Business reply on Google
Jesse, please email [email protected] with your contract # so we can look into how we can help. ty
Company failed to provide scheduled moving services causing significant financial loss.
Business reply on Google
Kendrick, please email use your contract # so we can locate you and see what the issue was. We want to help. We just need to know who you are. [email protected]
The company lost a customer's box and refuses to provide assistance.
Business reply on Google
Alfred, Please email the GM at [email protected] your contract # so we can look this up and get you all the answers you need. Thanks!
Staff member allegedly stole money without providing the reserved rental truck.
Business reply on Google
Loading Gate, I will need you to email the General Manager at Cleo_JonesBrown@#uhaul.com so we can look into this. We will need the contract number so we can help understand what this is about. ty
Staff member displayed unprofessional behavior and provided poor customer service.
Business reply on Google
Jeannine, i apologize for any of these issues that may have occurred. Definitely not what we strive for. Thank you for the input and we will address it.
The staff member was rude and disrespectful to the customer.
Business reply on Google
Rich, would you be able to email me the date, time and name of the person you dealt with? [email protected] I would like to look into this. Ty
Storage units lack functional lighting and climate control systems.
Business reply on Google
Michael, pls email me you unit numbers. I searched your name and find no record of you as a past or current customer. Email me at [email protected] I want to check your concerns and solve if needed. Ty
customer charged twice for alleged vehicle damage without prior notification
Business reply on Google
Joe, please email the GM directly if there is an issue so she can rectify this. [email protected] ty!!!
staff refused to assist customer and dismissed their concerns
Business reply on Google
Jon, the GM was away for a few days. Please email her at [email protected] so we can look into this further.
Staff provided poor service and failed to follow safety protocols.
Business reply on Google
Sam, I am her boss. I apologize for any mishaps. Please email me at [email protected] so we can see how to rectify this.
storage facility is unsanitary and staff are unhelpful
Business reply on Google
Alexandra, if you would like to speak to the GM of the location email [email protected] or myself at [email protected] If you have an issue with any tenants at this location please let the staff or myself know so we can look into this and if need be assist in removing them if they are doing illegal actions. We also have an aggressive program in place to make sure vermin is halted before it ever starts. If you have any issues please reach out to us. ty
customer charged for pre-existing vehicle damage
Business reply on Google
I am sorry for any confusion you may have had. You can email the GM [email protected] if you wish to discuss this. ty
The rental vehicle was dirty and had mechanical issues.
Business reply on Google
We are sorry we seem to have let you down! Please email [email protected] so we can get your contract number and look into the situation.
online order was not prepared for pickup by staff
Storage unit was infested with rat droppings damaging personal property.
Facility has rodent infestation and poor management of property damage claims.
Staff member provided unhelpful and dismissive customer service.
unexplained recurring credit card charges and poor customer service support
Unauthorized charges and false damage claims made by staff member.