Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Inconsistent rental policy regarding temporary license and ID requirements.
Business reply on Google
Thank you for your feedback, and we apologize for the confusion and inconvenience you experienced. While we understand your frustration, our policy requires a valid government-issued photo ID at the time of rental for verification purposes. Although it may have been accepted previously, we strive to follow our policies consistently to protect all customers. We appreciate you bringing this to our attention, and we’d be happy to speak with you directly to clarify or help find a solution for future rentals. Please feel free to reach out to us at 215-829-0300.
customer is being charged for a storage unit they cancelled
Business reply on Google
I'm sorry your experience didn't go as expected. Please give me a call. I am the local president and would like to help you. My name is Todj, and my number is 267-278-8927.
Reserved truck keys were missing at the scheduled pickup time.
Location refused drop-off and threatened extra fees for return
Unclean vehicle, long wait times, and unauthorized additional charges.
Employee refused service before closing time and provided incorrect app information.
Dirty vehicle provided with low fuel and unfair cleaning fee charged.
customer was overcharged multiple times for a single truck rental
Reserved vehicle was unavailable at both scheduled and alternative locations.
Staff member was rude and disrespectful to the customer
Staff arrived ninety minutes late for a scheduled reservation.
Long wait time due to understaffing at the rental location.
The business failed to honor a confirmed reservation.
customer charged unfair fuel fees despite returning truck with sufficient gas
Staff provided poor communication and unprofessional service regarding truck and…
The rental vehicle was extremely dirty and had significant mechanical issues.
incorrect fuel charges and broken vehicle mirror reported
Long wait times and incompetent staff caused significant service delays.
The business overcharged for mileage and misrepresented fuel levels.
Unclean vehicle, missing equipment, and incorrect mileage charges.