Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
repeated unauthorized charges and equipment failure at rental location
long wait times and inattentive staff during gas cylinder refills
unauthorized charges and inconsistent explanations for additional fees
Business reply on Google
Hello, my name is Steven the GM of the location and I would like to start my saying I’m terribly sorry for your negative experience at my location. This DOES NOT reflect the standards I have in place, this is my first knowledge of this situation as I was on vacation the week this happened. Never the less I will be investigation this matter and reaching out immediately. Once again my sincerest apologies, Steven Wright 267-505-0699 [email protected]
Customers were trapped in the parking lot due to blocked driveways.
Customer service representative was rude and unable to communicate effectively.
Business reply on Google
Hello, my name is Steve the GM of the location and I would like to start by offering my deepest apologies for your negative experience at my location. This is far from the standard I have set in place and will not be tolerated. I will investigate this matter and it shall be handled internally, in the meantime I would like for you to reach out to me directly at 267-505-0699 to give me a chance to win back your business. Once again my sincerest apologies, Steven Wright [email protected]
The rental truck was filthy and smelled of smoke and debris.
Business reply on Google
Hello, my name is Steven the GM of the location and I would like to start by saying I’m extremely sorry for what happened with your truck today. I know time is of the essence but if you guys would have just let us know before leaving we would have gladly switched you guys to a different truck to get that one cleaned out. We have been having a terrible battle with homeless vandalizing our equipment and it has been a never ending one over the years. Still that’s no excuse for what transpired and I will give you partial refund for your troubles. The negative reviews DO NOT reflect our great location and how hard we will continue to work to serve our great customers. Please feel free to reach me directly at 267-505-0699 if there’s anything I can do to win your business again. Once again my sincerest apologies, Steven Wright [email protected] 267-505-0699
Incorrect charges for equipment and fuel with no management follow-up.
Business reply on Google
Hello, this is Steven the GM of the location reaching out to offer my sincerest apologies for the negative experience you had at my location. This does not reflect the standards I have worked hard to set in place and will not be tolerated. The info regarding your contract has been passed off to me pretty late due to my busy schedule over the weekends and Mondays so do I apologize as well for the delay in reaching out to you. You will be getting a call from me no later than this afternoon and I can always be reached directly at 267-505-0699. Sincerely, Steven Wright [email protected]
Long wait times and unsanitary, foul-smelling rental truck.
Business reply on Google
My sincerest apologies, we were very short staff that day. We dealt with call outs and the staff did the best they could with the extreme heat and high demand. Still that’s no excuse for your negative experience at my location. Please reach me directly, Steve at 267-505-0699 so we can discuss this matter further and give me a chance to win your business back in the future.
Long wait times and incorrect overcharging for rental services.
Business reply on Google
I deeply apologize for your experience at our location. I will give you a call no later than tomorrow morning to discuss this matter in detail with you.
Customer charged for two days despite renting for under twelve hours.
Business reply on Google
I’m truly sorry to hear about your recent experience at our Roosevelt Blvd location. What you described is absolutely not the level of service we strive to provide at U-Haul. Your time is valuable, and waiting that long to be helped is unacceptable. My name is Laneesha, and I want to personally make this right for you. Please give me a call directly at 267-250-7624 so we can discuss this further and work on a solution. Your feedback is important, and we take it seriously. We want to earn back your trust and make sure this doesn’t happen again. Thank you for bringing this to our attention. Sincerely, Laneesha U-Haul Team
Staff pressured customer to purchase unwanted insurance during vehicle pickup.
Unsafe vehicle condition and unprofessional, intimidating behavior by the manager.
Reserved equipment was unavailable at the pickup location
Appointment cancelled without prior notification by the business
The rental trucks were infested with cockroaches.
Incorrect late fees charged after truck was returned on time
Staff are unhelpful and unprofessional while filling propane tanks.
Facility has rat infestation and unauthorized post-return billing charges.
Reservation cancelled without notice and staff refused to provide available equipment
Customer was incorrectly charged for fuel after returning the rental vehicle.