Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Reservation cancelled and relocated with incorrect billing charges
Business reply on Google
Ann M, I'm sorry you were not satisfied with your recent experience and I would like the opportunity to resolve your concerns. Please call my direct number xxx-xxx-xxxx to discuss.
Customer charged double for returning rental truck to different location.
Staff provided poor customer service and appeared unhelpful.
Business reply on Google
We are sorry that you experienced this.
Technician failed to arrive for scheduled hitch installation twice.
Customer received fraudulent charges for missing equipment long after rental completion.
Business reply on Google
I’m so sorry this happen to you please give the President call Laneesha first thing in the morning and she will help you with this. Let us fix out mistake, her number is 267-250-7624
The business overcharged for fuel despite photographic evidence of sufficient gas.
Business reply on Google
I’m so sorry this happen to you please give the President call Laneesha first thing in the morning and she will help you with this. Let us fix out mistake, her number is 267-250-7624
Improper trailer hitch installation and physical assault by staff members.
Incorrect charges applied for a truck that was not used.
Business refused service before the stated closing time.
Incorrect mileage charges and unauthorized recurring credit card transactions
The rental trucks are dirty and have significant safety defects.
employees refused to refill propane tank due to rain
Reserved equipment was unavailable and promised discount was not honored.
Reserved truck was inaccessible due to poor parking and lack of support.
Reserved truck was downgraded without notice or explanation.
Reservation size was changed without consent and promised credit was denied.
Business failed to provide scheduled trailer hitch installation service
Moving help service failed to show up for scheduled appointment
Credit card information was compromised after use at this location.
unreliable truck reservation and inconsistent customer service communication