U-Haul

U-Haul of Old Town Torrance

πŸ”§ Home Services Β· 21707 S Western Ave Β· Torrance

NeverAbsolutely not. I’d never go back, buy again, or use them again.
20

total experiences

0%

replied on google

Most reported issues

AI-classified. Tap a category to filter the experiences below.

Experiences

NeverStaff BehaviorFrom Google Reviews
Jul 26, 2026

Employee was rude and belligerent during equipment drop-off.

NeverCustomer ServiceFrom Google Reviews
Jun 29, 2025

Limited propane refill hours were not communicated through the mobile app.

NeverStaff BehaviorFrom Google Reviews
Jan 19, 2025

Staff member was rude and unhelpful regarding a lost item inquiry.

NeverWait & DelaysFrom Google Reviews
Dec 21, 2024

Long wait time and poor customer service at propane filling station.

NeverMisleading & FraudFrom Google Reviews
Jul 14, 2024

Attendant falsely charged customer for fuel after truck return

NeverStaff BehaviorFrom Google Reviews
Apr 21, 2024

The business is understaffed and employees are perceived as lazy.

NeverWait & DelaysFrom Google Reviews
Dec 29, 2023

Long wait time due to staff unavailability and poor management

NeverCustomer ServiceFrom Google Reviews
Sep 4, 2022

employee refused propane service citing heat and lack of cover

NeverStaff BehaviorFrom Google Reviews
May 2, 2022

Staff refused service and were rude to customers.

NeverCustomer ServiceFrom Google Reviews
Jan 1, 2022

Customer denied permission to park personal vehicle at rental location.

NeverStaff BehaviorFrom Google Reviews
Dec 23, 2021

Staff provided false information regarding propane service requirements.

NeverWait & DelaysFrom Google Reviews
Jan 3, 2021

excessive wait times for vehicle check in and check out

NeverCustomer ServiceFrom Google Reviews
Dec 30, 2020

Customer waited forty-five minutes while others were served first.

NeverCustomer ServiceFrom Google Reviews
Dec 24, 2020

rental trailer unavailable at confirmed location and incorrect pricing charged

NeverCustomer ServiceFrom Google Reviews
Nov 16, 2020

Long wait times and rude customer service staff.

NeverCustomer ServiceFrom Google Reviews
Dec 10, 2019

Propane service is unavailable an hour before the business closes.

NeverStaff BehaviorFrom Google Reviews
Nov 13, 2018

Manager refused air pump access and was rude to customer.

NeverBilling & ChargesFrom Google Reviews
Jul 30, 2017

The final rental cost was significantly higher than the advertised price.

NeverBilling & ChargesFrom Google Reviews
Nov 8, 2016

Customer was not credited for excess gasoline returned in rental truck.

NeverBilling & ChargesFrom Google Reviews
Jul 28, 2016

customer was charged incorrectly and denied a refund by staff