U-Haul Moving & Storage of Worthington

Staff abandoned the location and ignored the customer waiting for service.

broken security gate led to multiple storage unit break-ins

Storage unit alarms are sounding continuously for four days.

unexpected labor charges for folding furniture pads

Staff member was rude and unhelpful regarding customer inquiry.

customer was incorrectly charged a fuel fee after returning the truck

Inconsistent customer service and arbitrary rule changes during rentals.

Vehicle provided was dirty, fuel levels inaccurate, and pickup process failed.

Poor management and blocked entrance hinder access to the facility.

Trailer ramp width is narrower than advertised dimensions

The location manager displayed unprofessional and rude behavior.

Business closed during posted hours and refused to scan package label.

Customer was rudely denied entry due to store occupancy policy

Reservation location and time were changed without proper customer notification.

Staff member lacked product knowledge and was unprofessional during the call.

Equipment failure and long wait for roadside assistance

Employee was dismissive and disrespectful regarding reported equipment damage.

Customer property stolen and damaged while stored in rental unit

Rude staff refused to accept a trailer drop-off at the location.

Staff member was rude and refused to assist with trailer hookup