Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Items lost and damaged during transit with denied insurance claim
Business reply on Google
We're sorry to hear about your experience, Jacqueline. This is the last thing that we want for our customers. Since we don't see people's belongings due to the bulkheads and/or personal locks, we aren't able to confirm if specific items were loaded or the condition they were in at that time. We're sorry that you're dissatisfied with the claims process, and we encourage you to reach out to our claims department if you need any additional assistance or if you have any further questions. They can be contacted at [email protected].
Repeated delays and unreliable delivery windows for moving containers and trailers.
Delayed delivery date and unprofessional customer service staff.
The delivery of the trailer was repeatedly delayed throughout the day.
The trucking company has rude staff and misses scheduled delivery times.
The moving container delivery was delayed beyond the scheduled time.
Customer service representative was condescending and unhelpful regarding pickup options.
Multiple delivery errors and failure to follow specific drop-off instructions.