U-Pack
🔧 Home Services · 4 locations
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Delayed trailer delivery and broken bulkhead compromised cargo security.
Company lost shipping containers and failed to collect empty units.
Business reply on Google
We're sorry to learn about your experience, Jasmine. We value your feedback, and we have shared your comments with leaders for further review. If you need any further assistance, please don't hesitate to contact our team at [email protected].
Unexpected costs and unauthorized payment of an HOA fine by company.
Business reply on Google
We're sorry to learn about your experience, Kelly, and we value the opportunity to address your concerns. Would you mind emailing your reference number and any additional information to our team at [email protected] so we can follow up with you on this?
Shipment delayed due to paperwork errors and premature billing.
Business reply on Google
We're sorry to learn about your experience, Audrina, and we value the opportunity to address your concerns. Please contact us at [email protected] with your reference number and any additional information, and we will follow up with you.
Damaged goods, denied insurance claims, and failed guaranteed delivery window.
Business reply on Google
We're sorry to hear about your experience, Yuying. We want our customers to have a positive moving experience, and we value your feedback. We will share your comments with leaders in the area for further review. If you have any additional information you'd like to share, please contact us at [email protected].
customer was overcharged for container space used during a move
Business reply on Google
Thank you for bringing this to our attention, Clifford. We value the opportunity to address your concerns, as we want each customer to have a seamless moving experience. A member of our team will contact you today to discuss this further.
Items lost and damaged during transit with denied insurance claim
Business reply on Google
We're sorry to hear about your experience, Jacqueline. This is the last thing that we want for our customers. Since we don't see people's belongings due to the bulkheads and/or personal locks, we aren't able to confirm if specific items were loaded or the condition they were in at that time. We're sorry that you're dissatisfied with the claims process, and we encourage you to reach out to our claims department if you need any additional assistance or if you have any further questions. They can be contacted at [email protected].
Company failed to deliver pod on time and provided poor communication.
Business reply on Google
We're sorry to hear about your experience, Lacy. We want our customers to have a seamless moving experience, and we would like to discuss this further. Would you mind contacting us at [email protected] with your reference number and any additional information? Thank you, Brooke D.
The delivery is three hours late and staff are rude.
Business reply on Google
Hi Janice, I'm so sorry to see that you're having this experience with your move. Could you email your reference number and details to [email protected], please? We would like to look into this for you. Thank you, Brooke D.
Trailer delivery delayed due to lost paperwork and contract fulfillment issues.
Repeated delays and unreliable delivery windows for moving containers and trailers.
Equipment defects and repeated scheduling and communication failures occurred.
The delivery was five days late and the refund was denied.
Delayed delivery date and unprofessional customer service staff.
The delivery of the trailer was repeatedly delayed throughout the day.
Inadequate storage space provided and lack of clear delivery scheduling instructions.
Company failed to pick up containers as scheduled after multiple promises.
Delivery was delayed and items were damaged during transit.
The company charges unexpectedly high monthly storage fees.
Guaranteed delivery date was missed causing a delay in receiving belongings.