Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Delayed trailer delivery and broken bulkhead compromised cargo security.
Unexpected costs and unauthorized payment of an HOA fine by company.
Business reply on Google
We're sorry to learn about your experience, Kelly, and we value the opportunity to address your concerns. Would you mind emailing your reference number and any additional information to our team at [email protected] so we can follow up with you on this?
customer was overcharged for container space used during a move
Business reply on Google
Thank you for bringing this to our attention, Clifford. We value the opportunity to address your concerns, as we want each customer to have a seamless moving experience. A member of our team will contact you today to discuss this further.
Company failed to deliver pod on time and provided poor communication.
Business reply on Google
We're sorry to hear about your experience, Lacy. We want our customers to have a seamless moving experience, and we would like to discuss this further. Would you mind contacting us at [email protected] with your reference number and any additional information? Thank you, Brooke D.
The delivery is three hours late and staff are rude.
Business reply on Google
Hi Janice, I'm so sorry to see that you're having this experience with your move. Could you email your reference number and details to [email protected], please? We would like to look into this for you. Thank you, Brooke D.
Trailer delivery delayed due to lost paperwork and contract fulfillment issues.
Equipment defects and repeated scheduling and communication failures occurred.
Company failed to pick up containers as scheduled after multiple promises.
The company charges unexpectedly high monthly storage fees.
Guaranteed delivery date was missed causing a delay in receiving belongings.
quoted price increased significantly and truck space is shared with others
Long wait times and poor loading instructions caused extra moving costs.
The company failed to pick up the shipment on the scheduled date.
The company failed to deliver the trailer during the scheduled window.
The delivery of the storage container was delayed without prior notice.
Inaccurate container sizing and significant delivery delays caused scheduling conflicts.
Company denied damage claims and limits liability for destroyed furniture
Delivery failed and driver falsely claimed no one was home.
Shipment arrived late with missing items and unhelpful customer support.