Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Manager refused notary service and displayed unprofessional behavior
ATM is malfunctioning and branch staff are unresponsive to phone calls.
Business reply on Google
Good morning, Almir. Thank you for taking the time to share your experience with us. We understand that your recent visit to the ATM did not go as expected and resulted in a dispute being filed. We recognize how important it is to have access to a functioning ATM and want to ensure your concerns are addressed appropriately. We’d be glad to give you a call to confirm that your claim has been filed and to provide any additional assistance you may need. To have one of our ambassadors contact you directly, please email us your name, phone number, time zone, and reference number #68897 at [email protected]. If you prefer to discuss your recent claim directly with one of our Fraud and Disputes representatives, they’re available at any time at 877-595-6256. We appreciate the opportunity to assist you and look forward to supporting you through this process. Kind regards, ^Kortnee
Security guard provided incorrect information regarding coin processing policies.
Business reply on Google
Thank you for taking the time to leave us a review. We understand your recent visit didn't meet your expectations for great service. It is never our intention to provide the experience you have described and we welcome the chance to discuss your comments further. If you wish to discuss your experience with an ambassador, please send us an email with your name, phone number and reference #66440 to [email protected]. If immediate account assistance is needed, please give our 24-Hour Customer Service team a call at 800-872-2657. We look forward to hearing from you soon. Warm regards, ^Kortnee
Bank teller was rude and unhelpful regarding a pen request.
Business reply on Google
Hello Stanton, thank you for taking the time to share feedback regarding a recent experience you had at the branch. Our goal is to provide excellent service every time you visit the branch, so hearing from you is helpful as we work towards this goal. We hope your future visits are a better example of the great service we intend to provide you. If you would like to discuss your visit further, please send us an email with your phone number and reference number 65425 to [email protected], and we will be glad to reach out to you. We wish you the best, ^Kim
Unhelpful staff provided incorrect contact information for the branch manager.
Business reply on Google
Thank you for sharing this feedback about your recent visit to our branch, Christophe. This is not the type of experience we aim to provide, and we appreciate you making us aware. If you'd like to discuss this experience further, feel free to send an email to [email protected] with reference #58211 and a Social Media Ambassador will follow up with you. Kindly, ^Ryan
insufficient teller staffing causing long wait times
Business reply on Google
Hello DW, thank you for taking the time to share your experience at the branch. We appreciate your feedback and use the information we learn when changes and updates are being considered. I hope your future branch visits are a better example of the great service we intend to provide you. Have a wonderful weekend! Kind regards, ^Kim
Staff member incorrectly refused to exchange currency without an account.
Business reply on Google
Thanks for taking the time to share, Syiara. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your phone number and reference #42696. We will give you a call directly. All the best. ^Heather
excessive wait times and unprofessional staff behavior at bank branch
Staff member was unprofessional and failed to assist with account needs.
Business reply on Google
Hello Maleia, thank you for sharing your experience with the branch. I'm sorry to hear of your frustration, but I am happy you were able to get the assistance you needed from a different branch. Would you like to discuss your visit further? If so, please email us with your phone number and reference #1950 to [email protected], and we will be glad to give you a call. We look forward to speaking with you further. Warm regards, ^Kim
fraudulent account activity and poor customer service communication
Business reply on Google
Hi, thank you for taking a moment to reach out. We're sorry to see you have had an unfavorable experience. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1787 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee
ATM dispensed a potentially counterfeit hundred dollar bill
Business reply on Google
Hello Ciara, thank you for sharing your experience. We can certainly work with you to determine the next step to take to have the matter resolved. Please send an email to us at [email protected] and include your phone number and reference #0906. We will be glad to call and offer our assistance further. We look forward to hearing from you. Regards, ^Kim
Poor customer service and lack of communication regarding appointment requirements.
Business reply on Google
Hi Tara, thank you for taking a moment of your day to share your experience. We're sorry to hear it has been a less than favorable one and certainly don't want our customers to feel the way you do currently. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us an email with your phone number and reference #0552 to [email protected]. Once we receive this information we will contact you within 48 business hours to further assist. All the best, ^Kortnee
Excessive wait time at the drive-through window
Business reply on Google
Thank you for taking the time to leave a review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather
Excessive wait times for drive-thru banking services.
Business reply on Google
We are so sorry your recent experience was less than desirable, Tytianna. Please know it is never our intention to take up more time than necessary to complete your banking tasks. We appreciate your honest opinion and apologize we’ve let you down. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 9750. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa
Long wait times and unprofessional behavior from bank tellers.
Business reply on Google
Thank you for bringing this to our attention, Nicole. It is our goal to help our customers in a timely manner. I'm sorry we let you down. If you would like to discuss your experience with us further, please email us at [email protected] with your phone number. Please also include your reference number: 8511. One of us will be happy to give you a call within 2 business days. All the best ^Michael
Bank failed to provide status updates and provided dishonest communication regarding…
Business reply on Google
Hello Tenchi, I am concerned to hear that you are unsatisfied with the service you have received at the branch. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #7255 to us at [email protected] and we'll call you within 24-48 business hours. Thank you. ^Kim
Unprofessional staff, broken ATM, and long wait times at the branch.
Business reply on Google
Hello Simba, Thank you for taking the time to leave this review and bring this to our attention. The attitudes and behavior you've described is very concerning to us and we'd really like to speak with you further to ensure this is addressed. Please send us an email at [email protected] with your phone number and reference number 6138. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin
Bank branch was closed despite posted hours and online information.
Business reply on Google
Hello Melinda. We are sorry to see that this was the experience youve had when visiting. We would love to speak with you and have the matter investigated further. Please send us an email to [email protected] with your phone number and reference number 5732, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan
The bank branch has consistently long wait times for simple transactions.
Business reply on Google
Thank you for taking the time to review our Pullman Branch, Brian. Our customer's time is important to us, and we would like to speak with you further about your visit. Please send us an email to [email protected] with your phone number and reference number 3649, and one of us will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan