Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive wait time in the drive thru without staff acknowledgment.
Business reply on Google
Thank you for taking a moment to share your experience with us. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number and reference number 68658, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^ James
ATM failed to deposit cash and bank refused to refund funds
Business reply on Google
Thank you for taking a moment to share your experience, Ariana. It sounds like you are dealing with an ATM error, and we would suggest filing a dispute as soon as possible. We offer several different options to file a dispute, including online or mobile banking, by phone, and by mail as well. First and foremost, we would be happy to give you a call and connect you with our disputes team to ensure your dispute is filed promptly with a specialist. If you would like us to reach out to you, please email us at [email protected] with your phone number and reference number 58209, and we will arrange for an ambassador to contact you to connect you with this team. If you prefer to call our disputes team directly, Dispute Specialists can be reached anytime by dialing 877-595-6256. If you prefer to file the dispute via our online banking system, or by physical mail, please visit the following page for step-by-step instructions: https://www.usbank.com/customer-service/knowledge-base/KB0069600.html . We hope this information is helpful, and hope to see the matter cleared up soon. Kindly, ^Ryan
staff ignored customers in line to focus on computer work
Business reply on Google
Thank you for sharing your recent interaction with us, Jesus. It’s never our intention to take up more time than necessary to complete your banking tasks and appreciate your patience. We hope you were able to get the assistance you were needing as we wouldn't want to lose you over this. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. We hope this helps and that you have a great day. ^Larisa
Customer experienced poor service from a specific staff member.
Business reply on Google
We're sad you had a less than desirable experience, Chelsea. If you would like to discuss this further, please send us an email to [email protected] including reference number 27150. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa
Branch manager hung up on a customer during a phone call.
Business reply on Google
We’re sorry to hear this was your experience with the branch manager, Chris. We strive to provide exceptional service with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 22431. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa
The bank branch is consistently understaffed leading to long wait times.
Business reply on Google
We apologize your recent experience was less than desirable, L Bee. Please know it's never our intention to take up more time than necessary to complete your banking tasks. We hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. We hope this helps and that you have a great day. ^Larisa
Drive-thru is closed and phone support is unresponsive.
Long wait times due to insufficient staffing at the bank branch.
Long wait times and cancelled appointments due to insufficient staffing.
Banker ignored appointment holder to assist walk-in customers first
Business reply on Google
Hello, Daniel. Thanks for taking the time to share your experience. I am sorry to hear you weren't helped timely and left. If you'd like to discuss the interaction in more detail, please send us an email to [email protected]. In your email please include your phone number and reference number 5757. Thank you. ^Heather
Bank branch closed for lunch without providing reopening time
Business reply on Google
Thank you for taking the time to leave us a review, Jon. It is concerning to learn that this was your experience when visiting our branch. If you'd like to discuss this matter further, please email us at [email protected] and include your reference number: 1370. All the best. ^Michael
Lender provided false pre-approval and lost sensitive personal documentation.
Business reply on Google
Hello Adrian, I'm sorry to hear about your recent experience with your local branch. I understand why this was frustrating for you, but I am happy to hear that you were able to find a lender that could help. We appreciate the time you have taken to share your feedback. All the best, ^Kim
Excessive wait times for lobby services and drive-thru banking.
Business reply on Google
Thank you for reaching out. We have implemented temporary hours at many of our branch locations. You can find details about this online at: usbank.com/covid19 We are also keeping our locator as up-to-date as possible with the current hours and contact information for each location at: usbank.com/locations Many transactions can be completed 24 hours a day at usbank.com, using the U.S. Bank Mobile App or by calling our 24- Hour Customer Service at 800-872-2657. We really appreciate your understanding as we work to help everyone as safely as possible. ^Ryan
Excessive wait times and understaffed bank branch locations.
Business reply on Google
Thank you for reaching out with your feedback. Please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. In the meantime, many transactions can be completed 24 hours a day at usbank.com, using the U.S. Bank Mobile App, using a U.S. Bank ATM or by calling our 24-Hour Customer Service at 800-872-2657. We really appreciate your understanding as we work to help everyone as safely as possible. Respectfully^Caitlin
Excessive wait time at the drive-thru window.
Business reply on Google
Hello Marie, Thank you for bringing your experience to our attention. That's definitely a long time to be waiting and I hope you were able to get the assistance you needed. If not, or if you'd like to discuss your experience further, please send us an email at [email protected] with your phone number and reference number 5985. Once we receive your number, one of us will give you a call within 2 business days. We hope to hear from you soon. ^Caitlin
Long wait times due to insufficient staffing and slow computer systems.
Business reply on Google
Thank you for taking the time to review our East Side Branch, Jackie. Our customers time is important to us and we never want a customer to feel that they are receiving slow service. We would love to speak with you further and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 3726, and one of us will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan
Limited staffing and inconvenient facility layout at the bank branch.