Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Manager used unprofessional and threatening behavior during a cash withdrawal.
Business reply on Google
Hello Jermaine, we are concerned to hear of your experience during a recent branch visit. We would like the chance to hear more about your visit to the branch and offer our help in any way we can. If you would like us to reach out to you, please send us an email to [email protected] and include your phone number and reference number 42624. We look forward to speaking with you. Kind regards, ^Kim
The bank branch lacks the necessary equipment for cash advance transfers.
Business reply on Google
Hello, thank you for sharing your feedback. Our goal is to provide a great customer experience, and it sounds like there may be some room for improvement. If you would like to discuss your experience further, please contact our 24-Hour team at 800.872.2657. Bankers are available anytime, and we are dedicated to helping in any way possible. Best regards, ^Katii
Lack of accessible 24-hour ATM for non-drivers
Business reply on Google
Hi there, Diana. Thank you for providing us with your feedback regarding a ATM location at this branch. We use customer feedback like yours when considering changes that impact the customer experience. Sincerely, ^Kortnee
The bank branch has long wait times for customers.
Business reply on Google
Hello Jaisen, we appreciate you giving us feedback to improve our service. Your time is important to us, and we hope we did not cause a delay. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. If you'd like to discuss your experience in more detail please send us an email to [email protected] with reference number 27788. All the best, ^James
ATM failed to deposit cash into the user account
Business reply on Google
We understand the frustration, as you did not get the service you came for, Jaton. If you bank with us, we hope you have already filed a dispute to investigate the deposit to ensure your funds are credited to your account. If not, please call Customer Service at 800-872-2657 or connect with your financial institution if you do not bank with us. All the best. ^Larisa
Misleading signage regarding ATM ownership at the bank branch.
Drive-thru teller intentionally threw customer identification and check on the ground.
Business reply on Google
Thank you for taking the time to leave us a review. It is concerning to learn that this was your experience when visiting our branch. If you'd like to discuss this matter further, please email us at [email protected] and include your reference number: 1738. All the best. ^Michael
Bank branch closed during business hours causing long customer wait times.
Business reply on Google
Thank you for taking the time to share your feedback. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather
Poor customer service, long wait times, and system failures.
Business reply on Google
Hello Crystal, thank you for sharing your experience. I hope you were able to get all of your transactions completed and questions answered. If you still have questions, please call Customer Service at 800.872.2657 where bankers can help with your banking needs 24/7. If you would like us to call you to address any questions or concerns you have, please send an email to us at [email protected]. Please include your phone number, a brief description of your visit, and reference number 5334 and we will give you a call back. All the best, ^Kim
Bank branch closed for two hours during peak business hours
Business reply on Google
Good morning, Shari. Thank you for taking the time to leave a review. Your comments are concerning to us, and we'd like to hear more about your interactions at this location. If you'd like to discuss the situation in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 4995. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather
Excessive wait times due to understaffing at the bank branch.
Business reply on Google
Hello Jessica, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Kind regards, ^Kortnee
ATM is broken and drive-thru service is unavailable
Business reply on Google
Good morning Garry, Thank you for reaching out with your feedback. This location is temporarily closed. Please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. At this time, we don't know when the branch will open back up. We are keeping our online locator up-to-date with all changes to hours at: usbank.com/locations In the meantime, many transactions can be completed 24 hours a day at usbank.com, using the U.S. Bank Mobile App or by calling our 24- Hour Customer Service at 800-872-2657. We really appreciate your understanding as we work to help everyone as safely as possible. Respectfully^Caitlin
long wait times and closed drive-thru service
Long wait times and unprofessional behavior from the security guard.
Business reply on Google
Thank you for bringing this to our attention, Jean. It is concerning to learn about the long lines, the staffing issues, and how you were treated by the security guard at this location. This is definitely not the experience we hope our customers have when they visit our branch. If you would like to discuss your concerns with us further, please email us at [email protected] with your phone number. Please also include your reference number: 5346. One of us will be happy to give you a call by the end of the next business day. ^Michael
Unauthorized credit card payment occurred due to bank app error
Business reply on Google
Thank you for reaching out to share your experience with us, Braxton. It is never our intention to disappoint our customers and leave you feeling like this. We'd like to speak with you and help in any way we can. If you would like, please send us an email with your phone number to [email protected], including reference number 3373. One of our Ambassadors will call you within one business day. Thank you and we look forward to speaking with you. ^Larisa
Staff member was rude and disconnected the phone call abruptly.
Business reply on Google
Hello Nicole, I'm so sorry to hear about your experience, and that no one picked up when you called back. We definitely want to look into this for you. Please send us an email with your phone number and reference number 1506 at [email protected]. Once we receive your number we'll give you a call as soon as possible, within 24 business hours. We hope to hear from you again soon. ^Caitlin
Tellers are rude and have excessive identification requirements for non-customers.
Business reply on Google
Hello, Lisa. We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team