Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Missed appointment, incorrect fees, and inability to reach customer support.
Business reply on Google
We're sad to hear this has been your experience with our local branch, Julie. We understand the importance of receiving proper assistance and never want to let you down. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 56877. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa
Bank staff are unable to explain company policies to customers.
Business reply on Google
Thanks for taking the time to leave a review, Mavis. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your phone number and reference # 50849. We will give you a call directly. We hope to hear from you soon so we can look further into this issue. ^Heather
Lack of available staff at the teller area