Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bank failed to disclose check hold resulting in overdraft fees
Business reply on Google
Hello Ivan, thank you for letting us know about your experience. This is not how we want our customers to feel and would like to speak with you to see how we can help. If you would like to do so, please send an email with your phone number and reference number 51661 to [email protected] . An Ambassador will be in touch directly but Please note that our ambassadors won't be able to release funds any sooner than the projected release date. All the best, ^James
Manager failed to assist with releasing a hold on a check.
Business reply on Google
Thanks for taking the time to leave a review, Artin. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your phone number and reference # 50810. We will give you a call directly. We hope to hear from you soon so we can look further into this issue. ^Heather
Unauthorized ACH transactions and poor customer service regarding resolution
Business reply on Google
Thank you for taking a moment to share your experience with us. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number and reference number 42497, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Tevin
The bank requires appointments and cancels them shortly before the scheduled time.
Business reply on Google
Hello there. Thank you for taking a moment of your day to share your experience. We're sorry to hear it has been a less than favorable one and certainly don't want our customers to feel the way you do currently. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us an email with your phone number and reference #23111 to [email protected]. Once we receive your contact information, we will reach out to you directly to further assist. All the best, ^Kortnee
The scheduled bank agent was absent for the appointment.
Manager lacks banking knowledge and professional customer relations skills.
Bank staff provided poor service and exhibited unprofessional, bullying behavior.
Bank staff refused to provide assistance to the customer
Business reply on Google
We are sorry to see that you are unsatisfied with your recent experience with us, Silvia. We thank you for taking a moment to share your review. If further assistance is needed, please reach out to our Customer Service team at 800.872.2657. Bankers are available anytime, and will be happy to help. ^Rick
Bank employee displayed unprofessional behavior and failed to verify customer status.
Business reply on Google
We apologize for the poor service, Mayra. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 3939. One of our Ambassadors will call you within 1-2 business days. Thank you and we look forward to speaking with you. ^Larisa
Long wait times due to slow service at the bank branch
Business reply on Google
Hello Stephen, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa
Limited ATM availability and inconvenient branch operating hours
Business reply on Google
Thank you for taking the time to review our Granada Hills Branch, Crystar. We are sorry to see that the ATM's in your area have had recent issues. We would like an opportunity to speak with you and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 2665, and one of us will be happy to give you a call within 24 hours to offer our assistance. We look forward to hearing from you. Thank you. ^Ryan
Bank representative repeatedly hung up on customer during support call
Business reply on Google
Oh no, Nick, I want to apologize about the way that you were treated. There is no reason why anyone should hang up on you at all. Our goal is to make sure to provide exceptional customer service at all time. It is very alarming to hear that you were not a recipient of that type of service. If you would like to speak with us further regarding your dissatisfaction, then please provide your phone number, along with reference number 2258 to [email protected], so that someone may contact you as quickly as possible. Hope to hear from you soon. ^Chris
The bank manager displayed unprofessional and rude behavior during an escalation.
Business reply on Google
I’m so sorry to hear this was your experience, Anna. We expect nothing but the best treatment for every one of our customers, so it’s concerning to hear otherwise. We’d like to hear more about your visit so that we can make sure it is appropriately addressed. Please send an email to [email protected] with your phone number and reference number #1791, and we’ll give you a call within 24 business hours. Thank you very much for bringing this to our attention. We look forward to working with you. ^Jessica
The bank teller provided rude and unprofessional customer service.
Business reply on Google
Hello Danny, I'm glad to hear that you like banking with us, and I'm sorry that your experience didn't reflect the level of customer service you've come to expect. We'd really like to discuss this situation further with you. Please send us an email with your phone number and we'll give you a call. Our email address is [email protected]. Thanks in advance. ^Caitlin
Branch accepted a fraudulent check against the customer account
Business reply on Google
Hello, Jules. We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team
Branch manager refused withdrawal and threatened to call police
Business reply on Google
Hello. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1-800-USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team