Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer unable to access funds due to recurring system issues.
Business reply on Google
We're aware of an issue impacting the ability to perform certain transactions using Online Banking and our Mobile App. We apologize for any inconvenience and are working to restore these services shortly. ^Ray
Unprofessional staff provided unsolicited advice and caused long wait times.
Business reply on Google
Hello there. I understand your recent experience may not have met expectations, and we truly appreciate you taking a moment to share your feedback. We’d welcome the opportunity to speak with you directly and offer support in any way we can. Please email your phone number and reference #55831 to [email protected] so we can have an ambassador reach out to you. If you need immediate assistance with your account, our 24-Hour Customer Service team is available at 800-872-2657. We look forward to connecting with you. Kindly, ^Kortnee
Drive-thru service is slow and requires call button intervention.
Business reply on Google
Thank you for taking a moment to share your experience, Beth. Your time is important to us, and we hope we did not cause a delay. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Ryan
The bank app causes duplicate and triplicate credit card charges.
Business reply on Google
We're concerned with your feedback and would like to review your experience further, Ryan. If you would like to discuss your account, please send us an email with your phone number to [email protected], including reference number 45315. Please also include your time zone, so we can ensure the call is at an appropriate time. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa
unprofessional staff and frequent ATM malfunctions at this branch
Business reply on Google
Thank you for taking the time to leave us a review, Brandon. We'd like to address the concerns you voiced. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 44612. We look forward to hearing from you. ^mr
poor management and lack of customer service at the bank branch
Business reply on Google
This isn't the impression we want to leave on our customers, David. We wouldn't want to lose you without a chance to help. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 43571. Please also include your time zone, so we can ensure the call is at an appropriate time. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa
Excessive wait time at the drive-thru window
Business reply on Google
Hello Claudia, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Kortnee
Bank staff member was rude and unprofessional to customers.
Business reply on Google
Thank you for taking the time to leave us a review. We'd like to address the concerns you voiced. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 36481. We look forward to hearing from you. ^mr
Long wait time due to insufficient teller staffing at the branch.
Business reply on Google
Hello again, April. We understand not all transactions can be completed online. I am sorry to hear of your recent experience at the branch. Would you like to discuss your concerns further? If so, please email us at [email protected] and include your phone number and reference #21980, and we will be glad to give you a call. We look forward to hearing from you. Kindly, ^Kim
The ATM has limited operating hours.
Excessive wait times and unprofessional staff at the drive-through.
Branch manager was unable to provide requested notary services.
Business reply on Google
Hi Jimmy, we're concerned to hear of your experience with the branch. We would like the chance to discuss this with your further and help where we can. Please send an email to [email protected] with your phone number and reference #3269. Once we receive your phone number, an Ambassador will contact you within 2 business days to further assist. We look forward to speaking with you. Thank you, ^Kortnee
Customer charged excessive overdraft fees despite attempting to cover account balance.
Business reply on Google
Hello, Aiden. Thank you for reaching out to us. We completely understand how unexpected fees can be frustrating. We would like the chance to talk with you further about your experience and help in any way we can. Please email your phone number and reference #7659 to us at [email protected] and we'll call you within 2 business day. Thank you. ^Rick
The bank charged unexplained fees for an account and safe box.
Business reply on Google
Good morning Ahmed, thanks for sharing your experience. We'd like to hear more about your interactions at this location. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 4484. We'll give you a call within one business day. Look forward to hearing from you. ^Heather
The bank manager failed to return requested phone calls.