Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bank staff shredded customer's credit card instead of returning it.
Business reply on Google
Thank you for taking a moment to share your experience with us, Becca. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number and reference number 21480, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Tevin
customer failed to receive monthly bank statements by mail
Business reply on Google
Hello Maureen. We're concerned about your experience, and don't want a customer to feel the way you do. If you'd like to discuss this experience further, feel free to send an email to [email protected] using reference #16173, and a Social Media Ambassador will follow up with you. Best regards, ^Katii
The bank failed to return calls or provide requested information.
Business reply on Google
Thank you for taking the time to leave us a review, Cathryn. We'd like to address the concerns you voiced. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 15628. We look forward to hearing from you. ^mr
Manager engaged in racial profiling and denied account opening services.
Business reply on Google
Hi there. We’re committed to maintaining a welcoming and diverse environment in all our locations and don’t tolerate discrimination of any kind. We’re troubled by your comments and would like to learn more to ensure your concerns are properly addressed. Please send us an email with your phone number and reference # 11491 to [email protected]. Once we receive your email we will be able to further assist. Kindly, ^Kortnee
Bank staff drop phone calls and fail to return messages.
Business reply on Google
Hello Lynn, thank you for taking a moment of your day to share your experience. We're sorry to hear it has been a less than favorable one and certainly don't want our customers to feel the way you do currently. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us an email with your phone number and reference #1226 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. All the best, ^Kortnee
customer unable to schedule an appointment due to poor communication
Business reply on Google
Hello Bart, Thank you for reaching out and for bringing this to our attention. I'm sorry to hear that you were unable to schedule a good time to get an account opened. We'd be happy to speak with you and to help with this in whatever way we can. Please send us an email at [email protected] with your phone number and reference number 7605. Once we receive your number, we'll give you a call within 2 business days. ^Caitlin
Bank teller refused to accept a cash deposit for an account.
Business reply on Google
I am so sorry to hear your mom is not feeling well, Ericka. It is not our goal to to give you a hard time. The Bank Secrecy Act requires banks to monitor the source of transactions. Cash deposits are difficult to do this with. If you need to make a deposit of over $500 to a US Bank account that you're not a signer on, please use a check, set up an online transfer through Zelle or even perhaps a wire transfer. I hope this makes sense. If you would like to discuss your experience further, please send us an email with your phone number to [email protected]. Please include reference number 1076, one of us will call you within 24-48 business hours or sooner. Thank you and we look forward to hearing from you. ^Larisa
Bank changed loan terms and amounts without prior notification
Business reply on Google
Hello, Jerry. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team