Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to provide requested assistance at the bank branch.
Business reply on Google
Hello Karen, thank you for taking the time to share your feedback about the branch. We never want a customer to leave the branch feeling like they had a bad experience. Your concerns are important to us, and we would like to learn more about your interaction. Please send your phone number to us via email at [email protected], and reference #46147. An Ambassador will reach out to you to discuss the matter further. Kindly, ^Katii
Customer waited forty-five minutes without assistance to open an account.
Business reply on Google
We are sorry to see that you experienced a long wait time during your visit. Your time is important to us, and we hope we did not cause a delay. If you'd like to discuss this experience further, feel free to send an email to [email protected] with reference #32549 and a Social Media Ambassador will follow up with you. Take care! ^Tevin
The bank manager failed to properly issue a bank card.
Business reply on Google
Hello Maraisha, I understand why this would be a frustrating experience. I hope you have been able to get this matter resolved to your satisfaction. If you continue to experience issues, we’re happy to discuss your concerns and help in any way we can. Please send us an email to [email protected] with your phone number and reference number 3872, and we will reach out to you directly. If you need more immediate assistance, bankers are always available to help by calling 800.872.2657. All the best, ^Kim
poor customer service experience at the bank branch
Business reply on Google
Hello Panchedda. We are sorry to see that this has been your experience. We would like to speak with you and learn more about your experience. Please send us an email to [email protected] with your phone number and reference number 8836, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan
Customer has not received a balance check after closing their account.
Business reply on Google
Hello, Mountain. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team
Excessive overdraft fees charged for a small negative balance.