Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
ATM retained a large sum of cash and staff are unresponsive
Business reply on Google
Good morning Rachel, I can certainly understand your frustration. I'd be upset if the ATM retained my funds, and I couldn't get in contact with the branch. We'd like to see how we can help. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 4169. We'll give you a call within one business day. Look forward to hearing from you. ^Heather
The bank employee provided unprofessional and unfriendly service.
Business reply on Google
Hello Luis, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team
staff ignored customer waiting at the service window
Bank delays wire transfers and fails to communicate regarding loan applications.