Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused in-person loan application and were perceived as invasive.
Business reply on Google
Thank you for taking the time to leave us a review, Chandler. We'd like to address the concerns you voiced. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 44361. We look forward to hearing from you. ^mr
long wait times and unexpected hidden bank fees
Business reply on Google
We apologize the service you received at your local branch was less than desirable, Francisco. Normally, check cashing is a service provided for U.S. Bank customers. When this service is provided for a non-customer, the fee for the service provided is charged. To avoid this fee, you would need to deposit the check into a U.S. Bank account or into your external account. We appreciate your feedback regarding the size of the fee. This is something that we regularly review and it's possible that this will change in the future. Thanks again for your time and feedback. ^Larisa
Customer has not received a refund for three months.
Customer forced to wait for manager to finish personal appointment
Business reply on Google
Hello Alfred, we're sorry to hear you experienced a long wait time during your recent visit. We understand time is precious and it is not our intention to take up more of your time than necessary. We'd like to hear more. Please send us an email to [email protected] detailing the experience, including your phone number and reference number 1595. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather
Bank employees are slow and lack knowledge of bank policies.
Business reply on Google
Hello, Hunter. We are so sorry to hear you experienced a long wait time during your recent visit to your local branch. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We apologize for any inconvenience this may have caused you. If you would like to speak with a customer care representative, please feel free to reach out to them by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team
unprofessional and hostile behavior from branch management
Staff refused valid military identification and acted unprofessionally toward a customer.
Staff are rude and refuse to provide coin exchange services.
The bank charges a monthly maintenance fee.