Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Slow service and perceived unfair treatment of customers at the branch.
Business reply on Google
Thank you for sharing your experience with us, Imrit. We understand that a long wait can cause a serious impact on your day. Your time is important to us, and we hope we did not cause a delay. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. If you would like to discuss this matter further we would be happy to do so. Please send us an email to [email protected] with more information and reference # 48765, and we will gladly assist in any way that we can. I hope this helps. and that you have a wonderful day. ^Ray
Banker provided incorrect information regarding credit inquiries.
Business reply on Google
I'm sorry to hear you had a 1-star experience at our branch, Aini. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 35795. Please also include your time zone, so we can ensure the call is at an appropriate time. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa
Mobile check deposit activation is delayed by bank staff
Business reply on Google
Thank you for sharing this feedback about your experience at the branch. If you'd like to discuss this experience further, feel free to send an email to [email protected] with reference #33314 and a Social Media Ambassador will follow up with you. Take care! ^Tevin
bank closed customer account without notification or explanation
Business reply on Google
Good morning, I am sorry to hear of your experience. We would like the chance to speak with you further about your visits and offer our help in any way we can. If you would like us to give you a call, please email us at [email protected] and include your name, phone number, and reference #13366. We look forward to hearing from you. Kindly, ^Kim
The bank staff provided rude and poor customer service.
Business reply on Google
Hello Elise, I'm sorry to hear that you weren't satisfied with your experience at the branch. The behavior you've described is very concerning to us and we'd really like to speak with you about what happened. Please send us an email at [email protected] with your phone number and reference number 6337. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin
Bank failed to waive promised fee and did not follow up
Business reply on Google
Hello, Vishvesh. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team
Branch does not provide currency exchange services for non-account holders.