Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
staff exhibit unprofessional behavior and treat customers with suspicion
Business reply on Google
Thank you for taking a moment to share your experience with us. We understand that you are not happy with the service you received, and we never want a customer to feel this way. Please send an email to [email protected] with your name, phone number, time zone, and reference #1588, so we can review this situation with you. Kindly, ^Ryan
The bank charges fees to cash checks issued by their institution.
Business reply on Google
Hello, Brandon. We understand why you feel this way. There is a risk involved with immediately converting a check to cash. While we do have the ability to verify that funds are available, we do not have the time to ensure that cashed checks are legitimate. The fee is charged to help offset the risk to the branch for providing this service. We do not charge this fee for minors, or checks that are less than $50. Thanks for taking the time to leave a review. ^Heather
ATM is inaccessible outside of bank operating hours
Business reply on Google
Hello there, Vargha. Thank you for taking a moment to leave us a review. We understand your recent visit to the ATM didn't go according to plan due to the ATM being located inside the branch and it being after hours. We certainly know the importance of being able to access an ATM and want to ensure you receive the assistance you're needing. To locate additional ATM's in your area that are located outside of the branch, please visit us at usbank.com/locations. We hope this information is helpful. Kindly, ^Kortnee
Bank refused withdrawal due to missing first name on card
Business reply on Google
Thank you for taking a moment to share your review with us. If further assistance is needed, please reach out to our Customer Service team by dialing 855-282-6161. Bankers are available anytime and will be happy to help. We also provide services online at usbank.com or our mobile app. Thank you. ^Ray
The bank failed to open a business account within two days.
Business reply on Google
Thank you for taking a moment to share your feedback about our Seattle Tower branch, Naji. We understand you have some concerns about your business account not being open yet. We understand it has been less than favorable and certainly don't want our customers to feel this way. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us an email to [email protected] with your phone number and reference number 51951, and we will call you directly to assist. All the best, ^Nathan
Teller ignored customer in favor of other clients
Business reply on Google
Thank you for taking the time to leave us a review, Imrit. It is concerning to learn that this was your experience when visiting our branch. If you'd like to discuss this matter further, please email us at [email protected] and include your reference number: 48776. All the best. ^mr
Bank withheld funds and caused an unexpected overdraft fee.
Business reply on Google
Thank you for sharing your experience, Garrett. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 37764. Please also include your time zone, so we can ensure the call is at an appropriate time. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa
Bank placed an extended hold on funds preventing access while traveling.
Business reply on Google
Hello Abe, we are concerned to hear of your experience during a recent branch visit. We would like the chance to hear more about your visit to the branch and offer our help in any way we can. If you would like us to reach out to you, please send us an email to [email protected] and include your phone number and reference number 33524. We look forward to speaking with you. Kind regards, ^Kim
Persistent technical failures with online banking and poor customer support resolution.
Google Maps displays incorrect branch location and operating hours.
Business reply on Google
Hello, Derek. Thank you for taking the time to leave a review. We appreciate your feedback about the hours and location. All the best. ^Heather
Bank manager threatens to close account over mishandled documentation
Business reply on Google
We’re sorry to hear you had a poor interaction with the branch manager, Robin. We strive to provide exceptional service with each interaction, and we regret that this expectation was not met. If you'd like to discuss your concern further, please send us an email with your phone number to [email protected], including reference number 2943. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa
The bank uses fraudulent promotional programs to mislead customers.
Business reply on Google
Hello Peter, thank you for taking a moment of your day to share your experience. We're sorry to hear it has been a less than favorable one and certainly don't want our customers to feel the way you do currently. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us an email with your phone number and reference #1386 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. All the best, ^Kortnee
Customer charged excessive fees and misled about bank programs
Branch manager refused to assist with a wire transfer inquiry
Staff member was rude and dismissive regarding account opening requirements.