U-STOR Self Storage Indianapolis, IN
🧰 Other Services · 3370 E Washington St · Indianapolis
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Stored equipment was stolen from the storage unit
Business reply on Google
David, I’m truly sorry this happened and I understand how upsetting it is to discover theft and then feel like you couldn’t get clear access to your unit during the process. We take any break-in report seriously, and we involve law enforcement to document everything properly and keep the situation safe for everyone on site. Please contact our office directly so we can review your account details, security footage availability, and the steps we can take to support your police report.
Theft of stored property due to inadequate facility security and staff negligence.
Business reply on Google
Michael, I’m really sorry this happened and I understand how upsetting it is to find your unit robbed and then feel like communication was delayed. Our property does have controlled access and cameras, but it’s clear you didn’t feel protected, and I want the chance to look into your unit location, the footage availability, and our call timeline. Please contact our office directly with your unit number and the date/time range so we can review everything and work with you on next steps.
Facility has pest infestations and safety concerns regarding nearby gunfire.
Business reply on Google
Thank you for the feedback—I'm sorry you had to deal with gaps around the unit and concerns about pests, and I also understand why hearing gunshots nearby would make you feel uneasy. We take facility maintenance and safety seriously, so we’ll review sealing and pest-prevention in that area and continue working with our partners to keep the property secure. On the dumpster policy, we hear you, and we’ll take your comment into consideration as we look at better options for handling move-out trash.
business failed to honor verbal agreement regarding rental fees
Business reply on Google
Dana, I’m sorry for the frustration and the wasted trip—being told one thing and then asked to pay $80 when you arrived isn’t acceptable. We want to look into what happened with your account and make sure our team is communicating consistently. If you can call or stop by the office with your unit number and the date of your visit, we’ll review it and work to make this right.
Theft occurred due to inadequate security measures at the storage facility.
Business reply on Google
Larry, I’m really sorry this happened and that you felt we didn’t do enough to secure the property after you reported it. We did cooperate with the officer on-site, but I understand that doesn’t undo what you lost or how frustrating it was to not be offered any flexibility afterward. If you’re open to it, please contact the office so I can review your account and the incident details to see what we can do moving forward.
Customer belongings stolen from storage unit due to facility negligence
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Lucinda. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (317) 634-4462 and we'd be happy to help you out. U-Stor E. Washington
Storage unit contents stolen due to lack of security and communication
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Veronica. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (317) 634-4462 and we'd be happy to help you out. U-Stor E. Washington
Storage unit was broken into and contents were stolen
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Stephen. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (317) 634-4462 and we'd be happy to help you out. U-Stor E. Washington
Storage unit rental price increased beyond the original contract terms.
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Melissa. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (317) 634-4462 and we'd be happy to help you out. U-Stor E. Washington
Staff behavior, gate malfunction, and late fee notification practices.
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Donald. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (317) 634-4462 and we'd be happy to help you out. U-Stor E. Washington
Staff members were rude and unprofessional in their communication.
Business reply on Google
Dameon, I’m really sorry you were treated rudely and felt disrespected—that’s not the experience we want anyone to have. If you’re willing, please reach out to us so we can understand what happened and work to make it right.
The storage unit was not cleaned before move-in.
Business reply on Google
Kaitlyn, I’m sorry you arrived to find the unit not cleaned out and ready, and that our staff came across with an attitude. That’s not the experience we want for anyone, and we should have handled the turnover much better. Please reach out to our office so we can make this right and address what happened.
Staff provided inconsistent and unhelpful information regarding storage unit auctions.
Business reply on Google
Lena, I’m sorry for the frustrating phone experience and for how you were spoken to. We should have been clear and consistent about our auction process and any deposit requirements, and it shouldn’t have taken repeated questions to get basic information. If you’re willing, please call the office again and ask for the manager so we can clarify everything and address what happened.