U-Stor Self Storage Indianapolis, IN
🧰 Other Services · 4 locations
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Stored equipment was stolen from the storage unit
Business reply on Google
David, I’m truly sorry this happened and I understand how upsetting it is to discover theft and then feel like you couldn’t get clear access to your unit during the process. We take any break-in report seriously, and we involve law enforcement to document everything properly and keep the situation safe for everyone on site. Please contact our office directly so we can review your account details, security footage availability, and the steps we can take to support your police report.
Theft of stored property due to inadequate facility security and staff negligence.
Business reply on Google
Michael, I’m really sorry this happened and I understand how upsetting it is to find your unit robbed and then feel like communication was delayed. Our property does have controlled access and cameras, but it’s clear you didn’t feel protected, and I want the chance to look into your unit location, the footage availability, and our call timeline. Please contact our office directly with your unit number and the date/time range so we can review everything and work with you on next steps.
Facility has pest infestations and safety concerns regarding nearby gunfire.
Business reply on Google
Thank you for the feedback—I'm sorry you had to deal with gaps around the unit and concerns about pests, and I also understand why hearing gunshots nearby would make you feel uneasy. We take facility maintenance and safety seriously, so we’ll review sealing and pest-prevention in that area and continue working with our partners to keep the property secure. On the dumpster policy, we hear you, and we’ll take your comment into consideration as we look at better options for handling move-out trash.
The storage facility is infested with bedbugs.
Business reply on Google
I’m really sorry to hear about your experience, and we take concerns about pests extremely seriously. Please contact our office directly so we can get details about your unit and review what happened, including immediate steps we can take with our pest control team.
Facility has pest infestations and restricted access hours.
Business reply on Google
I’m sorry to hear about your experience. Our gate access isn’t 24/7, and I understand how frustrating that would be if it was expected—please contact the office so we can review what you were told and make it right. We also take pest concerns extremely seriously, and I’d like the chance to look into the unit you were offered and address what you reported right away.
business failed to honor verbal agreement regarding rental fees
Business reply on Google
Dana, I’m sorry for the frustration and the wasted trip—being told one thing and then asked to pay $80 when you arrived isn’t acceptable. We want to look into what happened with your account and make sure our team is communicating consistently. If you can call or stop by the office with your unit number and the date of your visit, we’ll review it and work to make this right.
Unauthorized individuals living on-site and theft of stored belongings.
Theft occurred due to inadequate security measures at the storage facility.
Business reply on Google
Larry, I’m really sorry this happened and that you felt we didn’t do enough to secure the property after you reported it. We did cooperate with the officer on-site, but I understand that doesn’t undo what you lost or how frustrating it was to not be offered any flexibility afterward. If you’re open to it, please contact the office so I can review your account and the incident details to see what we can do moving forward.
Lack of interior lighting in storage units
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, T. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (317) 899-2358 and we'd be happy to help you out. U-Stor East 38th
Storage units were broken into and management failed to notify owner
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Cherri. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (317) 899-2358 and we'd be happy to help you out. U-Stor East 38th
The business charges a ten dollar weekly late fee.
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Jonesha. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (317) 357-2280 and we'd be happy to help you out. U-Stor Washington II
Storage unit broken into with lack of security and staff transparency.
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, William. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (317) 357-2280 and we'd be happy to help you out. U-Stor Washington II
Business emptied storage unit without notifying customer of missed payment.
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Jr. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (317) 357-2280 and we'd be happy to help you out. U-Stor Washington II
Customer belongings stolen from storage unit due to facility negligence
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Lucinda. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (317) 634-4462 and we'd be happy to help you out. U-Stor E. Washington
Storage unit contents stolen due to lack of security and communication
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Veronica. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (317) 634-4462 and we'd be happy to help you out. U-Stor E. Washington
Storage unit was broken into and contents were stolen
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Stephen. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (317) 634-4462 and we'd be happy to help you out. U-Stor E. Washington
Manager refused to accommodate payment timing for a unit upgrade.
Website login issues and facility failed to open during business hours.
Late fee charged immediately following a holiday payment deadline
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Michael. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (317) 899-2358 and we'd be happy to help you out. U-Stor East 38th
Storage unit rental price increased beyond the original contract terms.
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Melissa. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (317) 634-4462 and we'd be happy to help you out. U-Stor E. Washington