UF Health Emergency & Urgent Care Center - New Kings
🩺 Health & Wellness · 11277 New Kings Rd · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive billing charges for a routine urgent care visit
Business reply on Google
Thank you for taking the time to leave a review. We would appreciate the opportunity to work with you directly to resolve any issues. Please contact UF Health Emergency & Urgent Care Center - New Kings by calling 904-427-7250 and ask to speak to our program manager. We look forward to hearing from you.
Patient experienced long wait times without communication during a medical emergency.
Business reply on Google
Thank you for taking the time to leave a review. We would appreciate the opportunity to work with you directly to resolve any issues. Please contact UF Health Emergency & Urgent Care Center - New Kings by calling 904-427-7250 and ask to speak to our program manager. We look forward to hearing from you.
Nurse exhibited rude and sarcastic behavior toward a patient in pain.
Business reply on Google
Thank you for taking the time to leave a review. We would appreciate the opportunity to work with you directly to resolve any issues. Please contact UF Health Emergency & Urgent Care Center - New Kings by calling 904-427-7250 and ask to speak to our program manager. We look forward to hearing from you.
Front desk staff and security were rude and unprofessional.
Business reply on Google
We strive to provide high-quality patient care with outstanding customer service. If you have questions or concerns about the care provided by UF Health Emergency & Urgent Care Center - New Kings, please contact our program director by calling 904-427-7250. Thank you. We look forward to speaking with you.
Staff provided poor treatment and unprofessional care to the patient.
Business reply on Google
We strive to provide high-quality patient care with outstanding customer service. If you have questions or concerns about the care provided by UF Health Emergency & Urgent Care Center - New Kings, please contact our program director by calling 904-427-7250. Thank you. We look forward to speaking with you.
Patient experienced excessive wait times due to staff shift change.
Business reply on Google
Thank you for taking the time to leave a review. We would appreciate the opportunity to work with you directly to resolve any issues. Please contact UF Health Emergency & Urgent Care Center - New Kings by calling 904-427-7250 and ask to speak to our program manager. We look forward to hearing from you.
Excessive billing for emergency services and poor medical advice provided.
Business reply on Google
We strive to provide high-quality patient care with outstanding customer service. If you have questions or concerns about the care provided by UF Health Emergency & Urgent Care Center - New Kings, please contact our program director by calling 904-427-7250. Thank you. We look forward to speaking with you.
Security guard made false accusations against a patient
Business reply on Google
We’re sorry to hear about your experience. At UF Health Emergency & Urgent Care Center - New Kings, we take all concerns seriously and would like the opportunity to learn more. Please contact our Patient Advocate department at 904-427-7250 so we can look into this further.
The facility performs unnecessary medical testing to increase patient billing costs.
Business reply on Google
Thank you for bringing this to our attention. At UF Health Emergency & Urgent Care Center - New Kings, we aim to provide clear and accurate billing. We’d appreciate the chance to look into this for you—please reach out to our Patient Advocate department at 904-427-7250.
Staff mocked the patient and parent during an emergency visit.
Business reply on Google
Thank you for your feedback. Your concerns are important to us, and we encourage you to contact our Patient Advocate department at 904-427-7250 so we can better understand your experience and address it appropriately.
Unsanitary medical practices, dismissive doctor, and excessive billing for minimal care.
Business reply on Google
We’re sorry to hear about your experience. At UF Health Emergency & Urgent Care Center - New Kings, we take all concerns seriously and would like the opportunity to learn more. Please contact our Patient Advocate department at 904-427-7250 so we can look into this further.
Patient with hemoptysis received inadequate medical assessment and long wait times.
Business reply on Google
We’re sorry to hear about your experience. At UF Health Emergency & Urgent Care Center - New Kings, we take all concerns seriously and would like the opportunity to learn more. Please contact our Patient Advocate department at 904-427-7250 so we can look into this further.
Front desk staff refused to answer patient questions regarding insurance coverage.
Business reply on Google
Thank you for your feedback. We regret that your visit did not meet expectations. If you’d be willing to share more details, our Patient Advocate team is available at 904-427-7250 to assist you and address any concerns.
Patient with active arterial bleeding experienced long wait and poor care
Business reply on Google
We’re sorry to hear about your experience. At UF Health Emergency & Urgent Care Center - New Kings, we take all concerns seriously and would like the opportunity to learn more. Please contact our Patient Advocate department at 904-427-7250 so we can look into this further.
Staff were dismissive and unprofessional toward patients.
Business reply on Google
We strive to provide high-quality patient care with outstanding customer service. If you have questions or concerns about the care provided by UF Health Emergency & Urgent Care Center — New Kings, please contact our program director at 904-427-7250. Thank you. We look forward to speaking with you.
Staff member displayed unprofessional and condescending behavior toward a disabled…
Business reply on Google
We strive to provide high-quality patient care with outstanding customer service. If you have questions or concerns about the care provided by UF Health Emergency & Urgent Care Center — New Kings, please contact our program director at 904-427-7250. Thank you. We look forward to speaking with you.
Excessive billing costs and inaccurate patient data entry by staff.
Business reply on Google
We strive to provide high-quality patient care with outstanding customer service. If you have questions or concerns about the care provided by UF Health Emergency & Urgent Care Center — New Kings, please contact our program director at 904-427-7250. Thank you. We look forward to speaking with you.
Doctor failed to perform physical evaluation or diagnostic testing for patient.
Business reply on Google
We strive to provide high-quality patient care with outstanding customer service. If you have questions or concerns about the care provided by UF Health Emergency & Urgent Care Center — New Kings, please contact our program director at 904-427-7250. Thank you. We look forward to speaking with you.
Facility charges emergency room rates for urgent care services
Business reply on Google
We strive to provide high-quality patient care with outstanding customer service. If you have questions or concerns about the care provided by UF Health Emergency & Urgent Care Center — New Kings, please contact our program director at 904-427-7250. Thank you. We look forward to speaking with you.
Patient received no diagnostic testing or treatment for severe symptoms
Business reply on Google
We strive to provide high-quality patient care with outstanding customer service. If you have questions or concerns about the care provided by UF Health Emergency & Urgent Care Center — New Kings, please contact our program director at 904-427-7250. Thank you. We look forward to speaking with you.