UF Health Emergency & Urgent Care Center
🩺 Health & Wellness · 3 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive billing charges for a routine urgent care visit
Business reply on Google
Thank you for taking the time to leave a review. We would appreciate the opportunity to work with you directly to resolve any issues. Please contact UF Health Emergency & Urgent Care Center - New Kings by calling 904-427-7250 and ask to speak to our program manager. We look forward to hearing from you.
Patient experienced long wait times without communication during a medical emergency.
Business reply on Google
Thank you for taking the time to leave a review. We would appreciate the opportunity to work with you directly to resolve any issues. Please contact UF Health Emergency & Urgent Care Center - New Kings by calling 904-427-7250 and ask to speak to our program manager. We look forward to hearing from you.
Medical staff failed to examine symptoms and performed painful swabbing.
Business reply on Google
We strive to provide high-quality patient care with outstanding customer service. If you have questions or concerns about the care provided by UF Health Emergency & Urgent Care Center - Baymeadows, please contact our program director by calling 904-427-7254. Thank you. We look forward to speaking with you.
Nurse exhibited rude and sarcastic behavior toward a patient in pain.
Business reply on Google
Thank you for taking the time to leave a review. We would appreciate the opportunity to work with you directly to resolve any issues. Please contact UF Health Emergency & Urgent Care Center - New Kings by calling 904-427-7250 and ask to speak to our program manager. We look forward to hearing from you.
Staff harassed patient and displayed unprofessional behavior regarding their disability
Business reply on Google
We strive to provide high-quality patient care with outstanding customer service. If you have questions or concerns about the care provided by UF Health Emergency & Urgent Care Center - Lane Avenue, please contact our program director by calling 904-427-7252. Thank you. We look forward to speaking with you.
Front desk staff and security were rude and unprofessional.
Business reply on Google
We strive to provide high-quality patient care with outstanding customer service. If you have questions or concerns about the care provided by UF Health Emergency & Urgent Care Center - New Kings, please contact our program director by calling 904-427-7250. Thank you. We look forward to speaking with you.
The facility issued fraudulent charges for services not performed.
Business reply on Google
We strive to provide high-quality patient care with outstanding customer service. If you have questions or concerns about the care provided by UF Health Emergency & Urgent Care Center - Baymeadows, please contact our program director by calling 904-427-7254. Thank you. We look forward to speaking with you.
Long wait times and medical staff unable to interpret x-ray results.
Business reply on Google
Thank you for taking the time to leave a review. We would appreciate the opportunity to work with you directly to resolve any issues. Please contact UF Health Emergency & Urgent Care Center - Lane Avenue by calling 904-427-7252 and ask to speak to our program manager. We look forward to hearing from you.
Medical staff provided incorrect medication and unsafe instructions for administration.
Business reply on Google
Thank you for taking the time to leave a review. We would appreciate the opportunity to work with you directly to resolve any issues. Please contact us by calling 904-427-7252 and ask to speak to our program manager. We look forward to hearing from you.
Dismissive medical care, long wait times, and unprofessional staff behavior.
Business reply on Google
Thank you for taking the time to leave a review. We would appreciate the opportunity to work with you directly to resolve any issues. Please contact UF Health Emergency & Urgent Care Center - Lane Avenue by calling 904-427-7252 and ask to speak to our program manager. We look forward to hearing from you.
staff failed to clean vomit in the waiting area
Business reply on Google
Thank you for taking the time to leave a review. We would appreciate the opportunity to work with you directly to resolve any issues. Please contact UF Health Emergency & Urgent Care Center - Lane Avenue by calling 904-427-7252 and ask to speak to our program manager. We look forward to hearing from you.
Patient reports assault by security and threats from medical staff
Business reply on Google
We appreciate you taking the time to leave us feedback. Please contact our Patient Relations department to address these concerns. They can be reached at 904-244-4427, anytime between 8:30 a.m. to 5 p.m., Monday through Friday. UF Health Communications and Marketing
Vomit left uncleaned at the facility entrance
Business reply on Google
We strive to provide high-quality patient care with outstanding customer service. If you have questions or concerns about the care provided by UF Health Emergency & Urgent Care Center - Baymeadows, please contact our program director by calling 904-427-7254. Thank you. We look forward to speaking with you.
Staff provided poor treatment and unprofessional care to the patient.
Business reply on Google
We strive to provide high-quality patient care with outstanding customer service. If you have questions or concerns about the care provided by UF Health Emergency & Urgent Care Center - New Kings, please contact our program director by calling 904-427-7250. Thank you. We look forward to speaking with you.
Excessive wait times and improper medical treatment for a broken arm.
Business reply on Google
Thank you for taking the time to leave a review. We would appreciate the opportunity to work with you directly to resolve any issues. Please contact UF Health Emergency & Urgent Care Center - Lane Avenue by calling 904-427-7252 and ask to speak to our program manager. We look forward to hearing from you.
Patient experienced excessive wait times due to staff shift change.
Business reply on Google
Thank you for taking the time to leave a review. We would appreciate the opportunity to work with you directly to resolve any issues. Please contact UF Health Emergency & Urgent Care Center - New Kings by calling 904-427-7250 and ask to speak to our program manager. We look forward to hearing from you.
Patient experienced excessive wait times for hospital transfer without receiving…
Business reply on Google
Thank you for taking the time to leave a review. We would appreciate the opportunity to work with you directly to resolve any issues. Please contact UF Health Emergency & Urgent Care Center - Baymeadows by calling 904-427-7254 and ask to speak to our program manager. We look forward to hearing from you.
Receptionist was sleeping on the job during an urgent care visit.
Business reply on Google
Thank you for taking the time to leave a review. We would appreciate the opportunity to work with you directly to resolve any issues. Please contact UF Health Emergency & Urgent Care Center - Baymeadows by calling 904-427-7254 and ask to speak to our program manager. We look forward to hearing from you.
Staff provided poor communication and incorrect prescription information.
Business reply on Google
We strive to provide high-quality patient care with outstanding customer service. If you have questions or concerns about the care provided by UF Health Emergency & Urgent Care Center - Lane Avenue, please contact our program director by calling 904-427-7252. Thank you. We look forward to speaking with you.
Excessive billing for emergency services and poor medical advice provided.
Business reply on Google
We strive to provide high-quality patient care with outstanding customer service. If you have questions or concerns about the care provided by UF Health Emergency & Urgent Care Center - New Kings, please contact our program director by calling 904-427-7250. Thank you. We look forward to speaking with you.