UF Health Emergency & Urgent Care Center - Lane Avenue
🩺 Health & Wellness · 888 Lane Ave S · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff harassed patient and displayed unprofessional behavior regarding their disability
Business reply on Google
We strive to provide high-quality patient care with outstanding customer service. If you have questions or concerns about the care provided by UF Health Emergency & Urgent Care Center - Lane Avenue, please contact our program director by calling 904-427-7252. Thank you. We look forward to speaking with you.
Long wait times and medical staff unable to interpret x-ray results.
Business reply on Google
Thank you for taking the time to leave a review. We would appreciate the opportunity to work with you directly to resolve any issues. Please contact UF Health Emergency & Urgent Care Center - Lane Avenue by calling 904-427-7252 and ask to speak to our program manager. We look forward to hearing from you.
Medical staff provided incorrect medication and unsafe instructions for administration.
Business reply on Google
Thank you for taking the time to leave a review. We would appreciate the opportunity to work with you directly to resolve any issues. Please contact us by calling 904-427-7252 and ask to speak to our program manager. We look forward to hearing from you.
Dismissive medical care, long wait times, and unprofessional staff behavior.
Business reply on Google
Thank you for taking the time to leave a review. We would appreciate the opportunity to work with you directly to resolve any issues. Please contact UF Health Emergency & Urgent Care Center - Lane Avenue by calling 904-427-7252 and ask to speak to our program manager. We look forward to hearing from you.
staff failed to clean vomit in the waiting area
Business reply on Google
Thank you for taking the time to leave a review. We would appreciate the opportunity to work with you directly to resolve any issues. Please contact UF Health Emergency & Urgent Care Center - Lane Avenue by calling 904-427-7252 and ask to speak to our program manager. We look forward to hearing from you.
Patient reports assault by security and threats from medical staff
Business reply on Google
We appreciate you taking the time to leave us feedback. Please contact our Patient Relations department to address these concerns. They can be reached at 904-244-4427, anytime between 8:30 a.m. to 5 p.m., Monday through Friday. UF Health Communications and Marketing
Excessive wait times and improper medical treatment for a broken arm.
Business reply on Google
Thank you for taking the time to leave a review. We would appreciate the opportunity to work with you directly to resolve any issues. Please contact UF Health Emergency & Urgent Care Center - Lane Avenue by calling 904-427-7252 and ask to speak to our program manager. We look forward to hearing from you.
Staff provided poor communication and incorrect prescription information.
Business reply on Google
We strive to provide high-quality patient care with outstanding customer service. If you have questions or concerns about the care provided by UF Health Emergency & Urgent Care Center - Lane Avenue, please contact our program director by calling 904-427-7252. Thank you. We look forward to speaking with you.
Long wait times and perceived lack of compassion from medical staff.
Business reply on Google
Thank you for your feedback. We regret that your visit did not meet expectations. If you’d be willing to share more details, our Patient Advocate team is available at 904-427-7252 to assist you and address any concerns.
Medical staff misdiagnosed condition leading to long-term physical scarring.
Business reply on Google
Thank you for your feedback. We regret that your visit did not meet expectations. If you’d be willing to share more details, our Patient Advocate team is available at 904-427-7252 to assist you and address any concerns.
A nurse was rude and hung up during a phone call.
Business reply on Google
Thank you for your feedback. Your concerns are important to us, and we encourage you to contact our Patient Advocate department at 904-427-7252 so we can better understand your experience and address it appropriately
Patient received an incorrect diagnosis and inadequate medical care.
Business reply on Google
We’re sorry to hear about your experience. At UF Health Emergency & Urgent Care Center - Lane Avenue, we take all concerns seriously and would like the opportunity to learn more. Please contact our Patient Advocate department at 904-427-7252 so we can look into this further.
excessive wait time without receiving medical treatment or care
Business reply on Google
Thank you for your feedback. We regret that your visit did not meet expectations. If you’d be willing to share more details, our Patient Advocate team is available at 904-427-7252 to assist you and address any concerns.
Medical staff failed to diagnose condition or explain test results
Business reply on Google
Thank you for your feedback. We regret that your visit did not meet expectations. If you’d be willing to share more details, our Patient Advocate team is available at 904-427-7252 to assist you and address any concerns.
Patient felt dismissed and disrespected by the attending physician.
Business reply on Google
We’re sorry to hear about your experience. At UF Health Emergency & Urgent Care Center - Lane Avenue, we take all concerns seriously and would like the opportunity to learn more. Please contact our Patient Advocate department at 904-427-7252 so we can look into this further.
medical staff failed to provide appropriate care or diagnostic assessment
Business reply on Google
Thank you for your feedback. Your concerns are important to us, and we encourage you to contact our Patient Advocate department at 904-427-7252 so we can better understand your experience and address it appropriately.
Inaccurate medical diagnosis and failure to provide necessary antibiotic treatment.
Business reply on Google
Thank you for your feedback. Your concerns are important to us, and we encourage you to contact our Patient Advocate department at 904-427-7252 so we can better understand your experience and address it appropriately
Excessive wait time for emergency medical treatment
Business reply on Google
We’re sorry to hear about your experience. At UF Health Emergency & Urgent Care Center - Lane Avenue, we take all concerns seriously and would like the opportunity to learn more. Please contact our Patient Advocate department at 904-427-7252 so we can look into this further.
Security guard harassed a mother with a sick child.
Business reply on Google
We strive to provide high-quality patient care with outstanding customer service. If you have questions or concerns about the care provided by UF Health Emergency & Urgent Care Center — Lane Avenue, please contact our program director at 904-427-7252. Thank you. We look forward to speaking with you.
Patient left after waiting over an hour without being seen.
Business reply on Google
We strive to provide high-quality patient care with outstanding customer service. If you have questions or concerns about the care provided by UF Health Emergency & Urgent Care Center — Lane Avenue, please contact our program director at 904-427-7252. Thank you. We look forward to speaking with you.