Absolutely not. I’d never go back, buy again, or use them again.total experiences
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Most reported issues
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Experiences
Staff were unhelpful and baggage handling was unreliable.
Understaffed baggage office and mishandled luggage routing
TSA staff insisted on x-raying film despite customer's explicit request
Missing wheelchair, itinerary changes, and water-damaged luggage.
Flight delays and lack of accessible customer support staff
aircraft delayed on tarmac for forty minutes after landing
frequent flight delays and multiple gate changes
Rude staff and twelve hour delay to retrieve luggage
Checked baggage was delayed and failed to arrive at final destination.
Airline denied claim for stroller damaged during gate check
Flight credit expiration policy causes issues with rebooking for elderly passenger.
Staff provided incorrect visa requirements causing the customer to miss flight.
Incorrect baggage charges, flight delays, cancellations, and lost luggage.
United Airlines refused to refund ticket costs to the original purchaser.
Airline failed to provide rebooking or assistance after flight cancellation.
Repeated flight delays and cancellations with poor communication.
Flight cancellations caused significant travel delays and out-of-pocket expenses.
Staff provided conflicting instructions regarding luggage retrieval causing significant…
Airline lost luggage and failed to provide documentation for insurance claims.
Flight attendant was rude and publicly scolded passenger regarding seat selection.