United Airlines

Significant flight delays and poor service during tarmac wait times.

Inconsistent customer service and poor communication during business travel.

Staff were unhelpful and baggage handling was unreliable.

Understaffed baggage office and mishandled luggage routing

Flight attendant noise disturbed passengers and baby meal quality was poor.

TSA staff insisted on x-raying film despite customer's explicit request

Missing wheelchair, itinerary changes, and water-damaged luggage.

Flight delays and lack of accessible customer support staff

Lack of staff assistance and disrespectful employee behavior.

aircraft delayed on tarmac for forty minutes after landing

frequent flight delays and multiple gate changes

Frequent flight delays and constant changes to terminal and gate assignments.

Rude staff and twelve hour delay to retrieve luggage

Checked baggage was delayed and failed to arrive at final destination.

Airline denied claim for stroller damaged during gate check

Lounge overcrowding and poor food quality

Long wait times and poor staff assistance during check-in process.

Passengers confined to aircraft for hours without assistance or communication

Flight credit expiration policy causes issues with rebooking for elderly passenger.

Flight cancellations and delays caused significant travel disruption