Absolutely not. I’d never go back, buy again, or use them again.total experiences
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Most reported issues
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Experiences
Inconsistent customer service and poor communication during business travel.
Flight cancellations and delays caused significant travel disruption
Staff refused to provide necessary assistance to a vulnerable passenger.
Unexpected additional fees for baggage and seat selection
Frequent flight delays attributed to deceptive maintenance claims
Airline staff member was disrespectful and refused to provide her name.
Supervisor provided rude service and incorrect baggage fee information
Customer service agents appear unhelpful and unmotivated
Flight canceled without notification and staff refused to provide compensation.
Staff member was rude and intentionally altered flight details.
Staff denied boarding due to incorrect visa requirement knowledge
Flight delay caused missed connection and stranded passengers
Unprofessional staff behavior and malfunctioning airport kiosks at United Airlines.
Basic economy ticket restrictions force passengers to wait in long lines.
Airline charged customer for baggage fees incorrectly and kiosks were broken.
Poor management of staff and long delays at Columbus airport.
Long wait times due to disorganized check-in process and insufficient staffing.
airline provided inaccurate information regarding company policy
Hostile check-in staff provided poor service and ignored customer requests.
United Airlines flight experienced significant delays.