Absolutely not. I’d never go back, buy again, or use them again.total experiences
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Most reported issues
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Experiences
Flight attendant noise disturbed passengers and baby meal quality was poor.
Frequent flight delays and constant changes to terminal and gate assignments.
Lounge overcrowding and poor food quality
Long wait times and poor staff assistance during check-in process.
Passengers confined to aircraft for hours without assistance or communication
Airline caused missed connections and failed to provide promised seating
frequent flight delays and unreliable mobile application updates
Airport staff were unhelpful and displayed poor customer service.
Flight attendant mocked passenger for requesting a sanitation wipe
Staff were disrespectful and damaged luggage contents during handling.
Airline credit usage issues resulted in excessive additional charges for passengers.
United staff provided conflicting instructions and failed to open counters timely.
Airplane mechanical failure caused flight cancellation and inadequate passenger…
United manager refused to assist passenger in retrieving lost money clip
unprofessional staff behavior and mishandled baggage transfer
Agent failed to manually add TSA PreCheck to boarding pass
Flight cancellation with poor customer support and lack of rebooking assistance.
Airline staff failed to assist with delayed baggage and hotel vouchers.
Staff and supervisor displayed unprofessional and rude behavior toward customer.
Flight attendant treated passenger with unprofessional and discriminatory behavior