Absolutely not. I’d never go back, buy again, or use them again.total experiences
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Most reported issues
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Experiences
Significant flight delays and poor service during tarmac wait times.
Lack of staff assistance and disrespectful employee behavior.
Flight delayed shortly before boarding and misleading carry-on baggage policy.
United club lounge was dirty and had poor service.
Flight experienced repeated delays without explanation or passenger accommodations.
Flight delayed indefinitely with no connecting options for two days
Airline staff incorrectly charged a fee for a carry-on bag.
United Club lounge was closed during scheduled operating hours.
Lounge access denied due to airline policy change
Lounge access denied despite holding valid one-time passes
Business closed earlier than posted hours and staff were rude.
The airport club has poor facilities and limited food and drink.
United Airlines lounge refused to accept a valid one-time pass.