Between really bad and never again.total experiences
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Most reported issues
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Experiences
Inadequate cabin storage and misleading boarding upgrade practices.
Airline lost child car seat and is unresponsive to support requests.
Extended tarmac delay caused passengers to miss connecting flights.
Airline staff forced unnecessary baggage fees for a carry-on item.
customer unable to contact airline to process flight cancellation and compensation
Delayed check-in, rude staff, and unresponsive online customer support.
Staff member unnecessarily changed flight despite customer arriving in time
The airline damaged personal property and refused compensation.
Flight cancelled last minute due to lack of crew and maintenance.
customer service is unresponsive to messages
Long wait times and unnotified changes to flight itinerary
Unnotified flight changes, carry-on restrictions, and poor facility cleanliness.
Flight cancelled without notice and excessive customer service wait times.
Staff were inefficient and check-in printing services were unavailable.
Customer experienced excessive hold times when contacting customer service.
Confusing website baggage fee information and excessive clicks required
Airline failed to provide wheelchair and denied service animal for passenger
Flight overbooking, seat downgrades, unexpected fees, and poor cabin maintenance.