United States Postal Service

Staff failed to notify customer of passport service unavailability before appointment.

The post office does not provide packing tape for customers.

Staff refused service at closing time and opening hours are inconsistent.

Staff prioritized walk-in customers over scheduled passport appointment.

Long wait times due to understaffing at passport services

USPS fails to deliver packages and does not provide notices

Automated phone system prevents customers from speaking with a human agent.

The post office lost a tracked parcel that was visible onsite.

Long wait time for a scheduled passport appointment

Mail delivery is unreliable and staff are unprofessional and negligent.

Driver experienced workplace discrimination and verbal abuse by staff.

postal service failed to provide paid delivery and certification services

Staff prioritized late customers over a scheduled appointment

Long wait times and poor photo quality caused passport application rejection.

Mail theft and consistent delivery errors by postal staff.

postal service failed to collect scheduled package and customer support is unreachable

Employee exhibited rude and unprofessional behavior toward customers.

Long wait time and poor communication from staff regarding service hours.

The employee was rude and yelled at the customer over phone.