Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Long wait times due to insufficient cashier staffing during lunch hours.
Business reply on Google
We apologize for the inconvenience you faced during your visit, Yesenia. Your feedback on the wait times is important to us, and we will strive to improve our service during busy periods. Thank you for bringing this to our attention.
excessive wait time and poor staff attitude
Business reply on Google
We’re sorry to hear about your experience, Andrew. The long wait time and service you experienced do not reflect our standards. Thank you for your feedback; we will address these issues to improve our service and food quality.
Long wait times and inefficient restaurant layout causing customer frustration.
Business reply on Google
We are sorry to hear about your experience, Mikey. Your feedback regarding organization and staffing is noted, and we will work towards improving these aspects. Thank you for sharing your concerns with us.
Staff ignored customer and caused long wait times for pickup orders.
Business reply on Google
Thank you for your feedback, Amanda. We apologize for the service you received during your visit. Your experience does not reflect our usual standards, and we will address this with our team. We appreciate your support for our food and hope to serve you better in the future.
The mango tart was served with unripe, hard, and tasteless fruit.
Business reply on Google
We are sorry to hear that the mango tart did not meet your expectations. Your feedback regarding the quality and ripeness of the fruit is invaluable, and we will address this with our kitchen team. Thank you for bringing this to our attention.
The chicken was undercooked and the produce was discolored.
Business reply on Google
I'm sorry to hear about your experience with the chicken and salad, P G. We appreciate your feedback and will address this with our team to improve our food quality. Please contact us directly so we can make this right.
Staff failed to provide requested salmon and responded unprofessionally.
frequent incorrect food orders and missing paid items in takeout
The steak sandwich contained poor quality, inedible meat.
Business reply on Google
Dana, I'm sorry to hear about your experience with the steak sandwich. We appreciate your feedback and will address this with our team to improve our food quality. Please contact us directly so we can make this right. Mike Davis General Manager Urban Plates Del Mar [email protected]
undercooked food, delayed service, empty condiments, and uncleaned tables
Business reply on Google
Michael, I'm sorry to hear about your disappointing experience with us. We appreciate your feedback and will address these issues with our team to ensure improvements are made. Please contact us directly so we can make this right. Mike Davis General Manager Urban Plates Del Mar [email protected]
Poor food quality, incorrect preparation, and missing ingredients.
Long wait time caused by inefficient customer service at registers.
Business reply on Google
Hi Red, I am so sorry we were not able to deliver on a great experience during your visit. We try to offer craveable food for all, in a quick timely matter. We take a lot of pride in being able to do so. I understand the frustration being stuck behind a large group and we will work on improving ways to make this experience better for all. Every table we have in the building has a QR code. If you scan this QR code, you can place your order at the table and skip the line. The order goes straight to the kitchen and you can skip large groups and your order will be prepared right away. We can also bring utensils and beverages for you. We hope that you give us another shot and use this method should there be a large line. Thanks for your feedback and your business. Mike Davis General Manager Urban Plates Del Mar [email protected]
The restaurant is described as being in an unsanitary condition.
Business reply on Google
Hi Tim, I am terribly sorry for the bad experience. I hope to find out more information about what went wrong during your experience. If you could reach out during your earliest convenience I will do my best to remedy the issue and try to invite you back for another try. Thanks for your time. Mike Davis General Manager Urban Plates Del Mar [email protected]
staff failed to maintain hygiene standards and restaurant was dirty
Business reply on Google
Thank YOU! :)
The food served was cold and of poor quality.
Business reply on Google
Hello Mater, So sorry to hear about your experience if you can contact me through email I will compensate your meal. Carina General Manager
The steak was tough and the side dishes were undercooked.
Dine-in meals are consistently served cold.
Business reply on Google
Dallin, We are very sorry for you experience. we focus on providing healthy hot meals to every table. we hope to have you back in on us for the inconvenience. Chef Carina
The beef stew served contained almost no meat.
Business reply on Google
M LK, We appreciate that you took the time to share your thoughts with us after dining at Urban Plates in Del Mar. I'm so sorry that this was your experience and I have already spoken to the team. The Chef has already corrected some quality issues and would ike to invite you in for dinner. Please let us make this right for you at a later visit. Please accept this apology and contact me to discuss and further receive additional compensation on your next visit. Thank you so much for your understanding and furthermore, if you send me some information (Last 4 CC, Order number, and date of visit) on your order to refund you your whole check fro tonight, Jorge Fierro Urban Plates Del Mar General Manager [email protected]
The restaurant bathrooms and dining tables were not clean.
The restaurant's food quality and ingredients have declined.
Business reply on Google
James, thank you so much for taking the time to share your feedback and perspective with us. We're very sorry to hear your recent visits have not lived up to the food and service standards you've come to expect from us. Our commitment to sourcing, quality ingredients, scratch-cooking and hospitality has never wavered and we will use your feedback as a training opportunity to make improvements. We've clearly let you down and hope you will consider continuing the conversation so we can work towards making things right. If you would please email [email protected] with your contact information, we would appreciate the opportunity to personally reach out to you. We look forward to your reply.