Urban Plates
🍽️ Restaurants · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The food quality and flavor profile were unsatisfactory for the price.
Business reply on Google
We're sorry to hear that your experience did not meet your expectations, Madeline. We appreciate your feedback on the tofu, broccolini, drinks, and dessert. We're always working to enhance our offerings and your comments will help us do that. Thank you for your input.
The food served was not at an appropriate temperature.
Business reply on Google
Hi M Oaks, thank you for your feedback. We are pleased to hear you enjoyed our friendly staff and the cleanliness of our restaurant. We're sorry to hear your food arrived at an unsatisfactory temperature. Your experience is important to us.
The hamburgers and french fries were served cold.
Business reply on Google
We deeply apologize for your experience, James. The cold burgers and fries are not reflective of our standards. Your feedback is important, and we will work on these issues to improve our service. Thank you for bringing this to our attention.
Long wait times due to insufficient cashier staffing during lunch hours.
Business reply on Google
We apologize for the inconvenience you faced during your visit, Yesenia. Your feedback on the wait times is important to us, and we will strive to improve our service during busy periods. Thank you for bringing this to our attention.
Staff ate on the food line without changing gloves.
Business reply on Google
We’re sorry to hear about your experience, Gigi. Your concerns regarding food safety are important to us, and we will address this issue with our team to ensure a safe environment for all guests. Thank you for bringing this to our attention.
The food served was greasy and of poor quality.
Business reply on Google
We're sorry to hear about your experience with the quality of your meal. Your feedback on the vegetables, sea bass, and overall flavor is important to us. We will use this to make necessary improvements. Thank you for your input.
excessive wait time and poor staff attitude
Business reply on Google
We’re sorry to hear about your experience, Andrew. The long wait time and service you experienced do not reflect our standards. Thank you for your feedback; we will address these issues to improve our service and food quality.
The steak sandwich was served undercooked and tasted poor.
Business reply on Google
We apologize for your experience with the Grilled Grass-Fed Steak Sandwich. Your comments regarding the cooking preference and taste are noted, and we will address them with our team. Thank you for your feedback.
staff are inattentive and the online ordering system is buggy
Business reply on Google
We regret to hear about your experience, Leah. It seems our service and food quality did not meet your expectations. We appreciate your comments and will make the necessary improvements. Thank you for sharing your feedback.
A baby roach was observed crawling on the soda machine.
Business reply on Google
We're genuinely sorry to hear about your experience, Octavio. Cleanliness is a top priority for us, and we take concerns like yours seriously. We will investigate this matter thoroughly to ensure a safe environment for all our guests. Thank you for bringing this to our attention.
The steak served was cold, dry, and poorly prepared.
Business reply on Google
We apologize for the experience you had with your steak, as it did not meet our standards. Thank you for bringing this to our attention. We will address this issue to ensure better quality in the future. Your feedback is important to us.
Long wait times and inefficient restaurant layout causing customer frustration.
Business reply on Google
We are sorry to hear about your experience, Mikey. Your feedback regarding organization and staffing is noted, and we will work towards improving these aspects. Thank you for sharing your concerns with us.
Staff ignored customer and caused long wait times for pickup orders.
Business reply on Google
Thank you for your feedback, Amanda. We apologize for the service you received during your visit. Your experience does not reflect our usual standards, and we will address this with our team. We appreciate your support for our food and hope to serve you better in the future.
The mango tart was served with unripe, hard, and tasteless fruit.
Business reply on Google
We are sorry to hear that the mango tart did not meet your expectations. Your feedback regarding the quality and ripeness of the fruit is invaluable, and we will address this with our kitchen team. Thank you for bringing this to our attention.
The chicken was undercooked and the produce was discolored.
Business reply on Google
I'm sorry to hear about your experience with the chicken and salad, P G. We appreciate your feedback and will address this with our team to improve our food quality. Please contact us directly so we can make this right.
Staff failed to provide requested salmon and responded unprofessionally.
The customer received a burned burger patty.
Business reply on Google
I'm sorry to hear about your experience with the burger. We appreciate your feedback and will address this with our team to ensure improvements.
Food was cold and bland with unappealing drinks.
Business reply on Google
Musab, I'm sorry to hear about your disappointing experience with the food and service. We appreciate your feedback and will address these issues with our team to ensure improvements.
Poor customer service and low quality food preparation.
Business reply on Google
I'm sorry to hear about your disappointing experience with our service and food quality. We appreciate your feedback and will address these issues with our team to ensure improvements.
frequent incorrect food orders and missing paid items in takeout