Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The food quality and flavor profile were unsatisfactory for the price.
Business reply on Google
We're sorry to hear that your experience did not meet your expectations, Madeline. We appreciate your feedback on the tofu, broccolini, drinks, and dessert. We're always working to enhance our offerings and your comments will help us do that. Thank you for your input.
The food served was not at an appropriate temperature.
Business reply on Google
Hi M Oaks, thank you for your feedback. We are pleased to hear you enjoyed our friendly staff and the cleanliness of our restaurant. We're sorry to hear your food arrived at an unsatisfactory temperature. Your experience is important to us.
The hamburgers and french fries were served cold.
Business reply on Google
We deeply apologize for your experience, James. The cold burgers and fries are not reflective of our standards. Your feedback is important, and we will work on these issues to improve our service. Thank you for bringing this to our attention.
Staff ate on the food line without changing gloves.
Business reply on Google
We’re sorry to hear about your experience, Gigi. Your concerns regarding food safety are important to us, and we will address this issue with our team to ensure a safe environment for all guests. Thank you for bringing this to our attention.
The food served was greasy and of poor quality.
Business reply on Google
We're sorry to hear about your experience with the quality of your meal. Your feedback on the vegetables, sea bass, and overall flavor is important to us. We will use this to make necessary improvements. Thank you for your input.
The steak sandwich was served undercooked and tasted poor.
Business reply on Google
We apologize for your experience with the Grilled Grass-Fed Steak Sandwich. Your comments regarding the cooking preference and taste are noted, and we will address them with our team. Thank you for your feedback.
staff are inattentive and the online ordering system is buggy
Business reply on Google
We regret to hear about your experience, Leah. It seems our service and food quality did not meet your expectations. We appreciate your comments and will make the necessary improvements. Thank you for sharing your feedback.
A baby roach was observed crawling on the soda machine.
Business reply on Google
We're genuinely sorry to hear about your experience, Octavio. Cleanliness is a top priority for us, and we take concerns like yours seriously. We will investigate this matter thoroughly to ensure a safe environment for all our guests. Thank you for bringing this to our attention.
The steak served was cold, dry, and poorly prepared.
Business reply on Google
We apologize for the experience you had with your steak, as it did not meet our standards. Thank you for bringing this to our attention. We will address this issue to ensure better quality in the future. Your feedback is important to us.
The customer received a burned burger patty.
Business reply on Google
I'm sorry to hear about your experience with the burger. We appreciate your feedback and will address this with our team to ensure improvements.
Food was cold and bland with unappealing drinks.
Business reply on Google
Musab, I'm sorry to hear about your disappointing experience with the food and service. We appreciate your feedback and will address these issues with our team to ensure improvements.
Poor customer service and low quality food preparation.
Business reply on Google
I'm sorry to hear about your disappointing experience with our service and food quality. We appreciate your feedback and will address these issues with our team to ensure improvements.
Foreign plastic material found in food with dismissive staff response
Business reply on Google
I'm sorry to hear about your experience with the foreign material in your meal. We take food safety seriously and would like to discuss this further, so please contact us directly.
Small portion sizes and cold food items served
Business reply on Google
Omar, I'm sorry to hear about your disappointing experience with the portion sizes and food temperature. We appreciate your feedback and will address these issues with our team to ensure improvements.
Multiple food items were poor quality or spoiled upon delivery.
Business reply on Google
Suhail, I'm sorry to hear about your disappointing delivery experience. We take your feedback seriously and would appreciate the opportunity to discuss your concerns further. Please contact us directly. Richard Moore General Manager Urban Plates Santana Row [email protected]
The steak salad and partner's meal were flavorless and poor quality.
Business reply on Google
Sarah, I am sorry to hear that you and your partner did not enjoy your meals on your visit to our Santana Row location. I will be taking your review and sharing it with the Chef and kitchen team so we can review our recipes and make sure we are making our meals flavorful. Please don't hesitate to reach out to me directly to discuss your experience in more detail. Richard Moore General Manager Urban Plates Santana Row [email protected]
The burger was overcooked and prepared on a dirty grill.
Business reply on Google
Aaron, Thank you for taking the time to provide your feedback regarding your experience. I am sorry to hear that the burger you received was subpar. Your feedback is invaluable to us and I assure you that I will be taking it back to the team and it will be used as a coaching tool for us to improve. I am glad to hear you enjoyed the Ahi, Moroccan Chicken Braise, Beet Salad and Broccoli. Please don't hesitate to reach out to me directly at [email protected] to discuss your experience further. I sure hope you give us another try. Thanks again for the feedback. Richard Moore General Manager Urban Plates Santana Row [email protected]
The food quality was poor with cold fries and soggy vegetables.
Business reply on Google
Nicole, I sincerely apologize for your experience at our Santana Row location and thank you for taking the time to leave your feedback. I assure you I will be taking your feedback to the Chef and the team and will be used as coaching tool for us to improve. We surely hope you try us again as this sounds to be a bit out of the norm for us. Please don't hesitate to reach out to me directly to discuss further as well. I would appreciate any further details of your visit that you could provide. Hope to hear from you soon. Richard Moore General Manager Urban Plates Santana Row [email protected]
The food portion size is small relative to the price.
Business reply on Google
Chi, We are so sad to hear that you were not satisfied with your meal. We work very hard to provide value with our meals while using the highest quality ingredients and cooking our meals from scratch and to order. We appreciate your feedback as this helps us understand our customers. We appreciate your feedback. Chris McGrail Urban Plates General Manager Santana Row. [email protected]
customer reported food poisoning after eating chicken and lettuce
Business reply on Google
Destiny, Thank you for celebrating the efforts of our team member Nicole in Santana Row with 5 stars. We are grateful for the feedback. Chris McGrail Urban Plates Santana Row, [email protected]