Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member harassed tenant and locked them out of storage unit.
Business reply on Google
Hello John, thank you for sharing your feedback about your experience at our Harbor City facility. We apologize for your concerns regarding your move-in experience and customer service. We appreciate your feedback and would like the opportunity to learn more about your experience. At your earliest convenience, please email us at [email protected] with your best contact information, and a manager will be happy to reach out.
Rodent infestation caused significant damage to stored personal property.
Business reply on Google
Hi Mehrdad, thank you for taking the time to share your experience at our Harbor City facility. We’re sorry to hear about your concerns regarding the condition of your unit and belongings, the cleanliness of the facility, the availability and condition of equipment, lighting, customer service, and the rate adjustments. We take feedback like this seriously and appreciate you bringing it to our attention. We would welcome the opportunity to connect with you directly to learn more about your experience and assist. Please email your preferred contact details to [email protected], and a member of our management team will follow up with you promptly.
Storage unit had mold, water damage, and rodent infestation.
Business reply on Google
Hello Peter, thank you for reviewing our Harbor City facility. We appreciate your positive remarks about the cleanliness and overall condition of our facility. Your concerns regarding the maintenance issue and operating hours have been acknowledged. Your feedback is invaluable as we strive to enhance the experience for all our tenants. We would like to further connect. At your earliest convenience, please send your best contact information to [email protected], and a manager will get back to you. Thank you for bringing these matters to our attention.
The business increased the monthly rental fee shortly after move-in.
Poor communication and long wait times for storage unit access.
Business reply on Google
Hello Andrew, thank you for reviewing our Harbor City facility. We apologize for your experience regarding the wait time, lack of communication, and the lengthy process to complete your move. We're committed to improving our service to provide a more seamless experience for our customers. We would like to further connect. At your earliest convenience, please email us at [email protected] with more information about your recent experience and a manager will reach out to you. Thank you again for bringing this to our attention.
The residential manager exhibits rude and hostile behavior toward customers.
Business reply on Google
Hi M.T., thank you for leaving us your feedback. We genuinely value the input of our customers as it helps us improve our services. Providing excellent customer service is one of our top priorities, and it is disappointing to hear that you had a poor experience. Please email your best contact information to [email protected] and a manager will reach out to you. We appreciate your business. Thank you.
Storage unit lacks interior lighting and has frequent price increases.
The facility operating hours are too limited for customer needs.
Business reply on Google
Hi Nay, thank you for leaving feedback about our hours! We're love to hear more of your suggestions on how we can improve our facility. At your earliest convenience, please email us at [email protected] with more information about your visit. We look forward to speaking with you.
The storage unit was robbed due to inadequate security measures.
Business reply on Google
Hi Michel, thank you for sharing and bringing this to our attention. We are disappointed to hear of this situation regarding your unit. We'd like to further connect you with a manager who can directly address this and offer any additional clarity on the situation. Please send your best contact information to [email protected] and we will be in touch. Thank you.
The storage facility units are dirty and in poor condition.
Business reply on Google
Hello, thank you for taking the time to share your feedback with us. We pride ourselves on our customer service and high-quality standards, and are disappointed to hear of your recent visit. Please email [email protected] to further connect. Thank you.
Theft of tools from storage unit due to security failure.
Business reply on Google
Hello, thank you for taking the time to review our facility. We are disheartened to hear that elements of your stay were disappointing. We would like to speak with you more about this situation. Please send your best contact number to [email protected] and a manager will reach out to you.
The storage facility increased the monthly rent significantly within one year.
Facility gate locked customer inside and demanded payment for exit
Business reply on Google
Hi Arash, thank you for taking the time to review our facility. We would like to hear more about your experience. Please send your best contact number to [email protected] and a manager will reach out to you.
Storage facility auctioned off customer belongings despite ongoing payments and…
Business reply on Google
Hi Jil, thank you for taking time to reach out to us with your concerns. At your earliest convenience, please send an email to [email protected] with the best number to reach you at so we can address your concerns privately. We look forward to speaking with you.