US Storage Centers
🧰 Other Services · 4 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member harassed tenant and locked them out of storage unit.
Business reply on Google
Hello John, thank you for sharing your feedback about your experience at our Harbor City facility. We apologize for your concerns regarding your move-in experience and customer service. We appreciate your feedback and would like the opportunity to learn more about your experience. At your earliest convenience, please email us at [email protected] with your best contact information, and a manager will be happy to reach out.
Front desk staff was disrespectful and refused to follow instructions.
Business reply on Google
Hello Adonis, thank you for sharing your experience at our Phoenix facility. We’re sorry to hear about your concerns regarding customer service and communication. We appreciate you bringing this to our attention and would welcome the opportunity to learn more about what occurred. Please email us at [email protected], and a member of our management team will follow up with you promptly.
Rodent infestation caused significant damage to stored personal property.
Business reply on Google
Hi Mehrdad, thank you for taking the time to share your experience at our Harbor City facility. We’re sorry to hear about your concerns regarding the condition of your unit and belongings, the cleanliness of the facility, the availability and condition of equipment, lighting, customer service, and the rate adjustments. We take feedback like this seriously and appreciate you bringing it to our attention. We would welcome the opportunity to connect with you directly to learn more about your experience and assist. Please email your preferred contact details to [email protected], and a member of our management team will follow up with you promptly.
Facility gate is padlocked during posted access hours
Business reply on Google
Hi Monica, thank you for sharing your experience at our Phoenix facility. We’re sorry to hear about your concerns regarding access to your unit, gate availability, and the communication surrounding your visit. We appreciate you bringing this to our attention and would welcome the opportunity to review what occurred and connect with you directly. Please email your preferred contact details to [email protected], and a member of our management team will follow up with you promptly.
Overcharging, staff discrimination, water damage, and theft occurred at the facility.
Business reply on Google
Hi, thank you for taking the time to share your experience at our Phoenix facility. We’re sorry to hear about the concerns you raised regarding customer service and the condition of your unit. We appreciate you bringing these matters to our attention, as feedback like this is important for us to review and address. We would welcome the opportunity to connect with you directly to better understand what occurred and discuss this further. Please email your preferred contact details to [email protected], and a member of our management team will follow up with you promptly.
customer cannot access storage unit due to lack of staff availability
Business reply on Google
Hello Jessie, thank you for sharing your feedback about our Harbor City facility. We’re sorry to hear about your concerns regarding rate adjustments, facility access, and on-site assistance. We understand how important it is to have reliable access to your belongings, and we appreciate you bringing this to our attention. We’d welcome the opportunity to connect with you directly to learn more about your experience. Please email us at [email protected], and a member of our management team will follow up with you promptly.
High staff turnover and poor management at the storage facility.
Business reply on Google
Thank you for your feedback. We’re sorry to hear about your experience and would like the chance to discuss this further. Please reach out to our team at [email protected] so we can address your concerns directly.
Manager failed to appear and refund for unused unit was denied
Business reply on Google
We’re very sorry to hear about your experience. Please reach out to us directly at [email protected] so we can review your situation and work toward a resolution.
storage unit was dirty with rodent droppings and wall damage
Business reply on Google
Thank you for sharing your feedback. Please reach out to us directly at [email protected] so we can address this and ensure your concerns are resolved. Your satisfaction is important to us.
Storage unit had mold, water damage, and rodent infestation.
Business reply on Google
Hello Peter, thank you for reviewing our Harbor City facility. We appreciate your positive remarks about the cleanliness and overall condition of our facility. Your concerns regarding the maintenance issue and operating hours have been acknowledged. Your feedback is invaluable as we strive to enhance the experience for all our tenants. We would like to further connect. At your earliest convenience, please send your best contact information to [email protected], and a manager will get back to you. Thank you for bringing these matters to our attention.
Facility has security issues, poor management, and unsanitary conditions.
Business reply on Google
We're very sorry to hear about your experience and take these concerns seriously. We would appreciate the opportunity to discuss this further with you. Please reach out to us directly at [email protected] so we can address these issues and work toward a resolution. Your feedback is important to us, and we want to ensure your safety and satisfaction.
The business increased the monthly rental fee shortly after move-in.
Significant rent increase and forced insurance charges
Poor communication and long wait times for storage unit access.
Business reply on Google
Hello Andrew, thank you for reviewing our Harbor City facility. We apologize for your experience regarding the wait time, lack of communication, and the lengthy process to complete your move. We're committed to improving our service to provide a more seamless experience for our customers. We would like to further connect. At your earliest convenience, please email us at [email protected] with more information about your recent experience and a manager will reach out to you. Thank you again for bringing this to our attention.
The storage facility gate is broken and remains unsecured.
Business reply on Google
Hello Gwen, thank you for reviewing our Harbor City facility. We sincerely apologize for the inconvenience and frustration you experienced during your recent visit regarding the gate. The satisfaction of our customers is of utmost importance to us, and we regret that we did not meet your expectations. We would like to speak with you further to address your concerns and provide any support. At your earliest convenience, please email your best contact information to [email protected], and a manager will reach out to you.
Storage unit theft, facility cleanliness issues, and unauthorized billing charges.
Business reply on Google
We are very sorry to hear about your experience, and we take your concerns extremely seriously. The issues you've described are concerning and certainly not up to the standards we strive to uphold. We apologize for any distress and inconvenience caused. Please contact us directly at [email protected] so we can address your specific concerns.
High staff turnover and poor corporate management policies.
Business reply on Google
We regret to hear that you are displeased with your recent experience with us. We would like to understand how we can do better next time. Please reach out to us at [email protected] at your earliest convenience and we will do our best to turn your experience around.
inaccurate pricing and inability to cancel mandatory protection plan
Business reply on Google
Hi Christian, we appreciate you taking the time to share your recent experience with us, and I sincerely apologize for the inconvenience and frustration you have encountered. Your feedback is invaluable to us, and we are committed to addressing and resolving the issues you've raised. Please send us an email at [email protected] and we will be in touch. Thank you!
The residential manager exhibits rude and hostile behavior toward customers.
Business reply on Google
Hi M.T., thank you for leaving us your feedback. We genuinely value the input of our customers as it helps us improve our services. Providing excellent customer service is one of our top priorities, and it is disappointing to hear that you had a poor experience. Please email your best contact information to [email protected] and a manager will reach out to you. We appreciate your business. Thank you.
Storage unit lacks interior lighting and has frequent price increases.