Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
customer cannot access storage unit due to lack of staff availability
Business reply on Google
Hello Jessie, thank you for sharing your feedback about our Harbor City facility. We’re sorry to hear about your concerns regarding rate adjustments, facility access, and on-site assistance. We understand how important it is to have reliable access to your belongings, and we appreciate you bringing this to our attention. We’d welcome the opportunity to connect with you directly to learn more about your experience. Please email us at [email protected], and a member of our management team will follow up with you promptly.
Significant rent increase and forced insurance charges
The storage facility gate is broken and remains unsecured.
Business reply on Google
Hello Gwen, thank you for reviewing our Harbor City facility. We sincerely apologize for the inconvenience and frustration you experienced during your recent visit regarding the gate. The satisfaction of our customers is of utmost importance to us, and we regret that we did not meet your expectations. We would like to speak with you further to address your concerns and provide any support. At your earliest convenience, please email your best contact information to [email protected], and a manager will reach out to you.
inaccurate pricing and inability to cancel mandatory protection plan
Business reply on Google
Hi Christian, we appreciate you taking the time to share your recent experience with us, and I sincerely apologize for the inconvenience and frustration you have encountered. Your feedback is invaluable to us, and we are committed to addressing and resolving the issues you've raised. Please send us an email at [email protected] and we will be in touch. Thank you!
unexpected or unclear storage facility charges
Facility refuses partial payment to prevent loss of stored personal items
Business reply on Google
Hi Daniel, thank you for your feedback. We are disheartened to hear that elements of your stay were disappointing. We would like to speak with you more about this situation. Please send your best contact number to [email protected] and a manager will reach you shortly.
Customer evicted from storage unit due to alleged discrimination.
Business reply on Google
Hi Chuck, thank you for taking the time to review our facility. We would like to hear more about your experience. Please send your best contact number to [email protected] and a manager will reach out to you.
Company refuses to prorate rent for partial month usage