Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Front desk staff was disrespectful and refused to follow instructions.
Business reply on Google
Hello Adonis, thank you for sharing your experience at our Phoenix facility. We’re sorry to hear about your concerns regarding customer service and communication. We appreciate you bringing this to our attention and would welcome the opportunity to learn more about what occurred. Please email us at [email protected], and a member of our management team will follow up with you promptly.
Facility gate is padlocked during posted access hours
Business reply on Google
Hi Monica, thank you for sharing your experience at our Phoenix facility. We’re sorry to hear about your concerns regarding access to your unit, gate availability, and the communication surrounding your visit. We appreciate you bringing this to our attention and would welcome the opportunity to review what occurred and connect with you directly. Please email your preferred contact details to [email protected], and a member of our management team will follow up with you promptly.
Overcharging, staff discrimination, water damage, and theft occurred at the facility.
Business reply on Google
Hi, thank you for taking the time to share your experience at our Phoenix facility. We’re sorry to hear about the concerns you raised regarding customer service and the condition of your unit. We appreciate you bringing these matters to our attention, as feedback like this is important for us to review and address. We would welcome the opportunity to connect with you directly to better understand what occurred and discuss this further. Please email your preferred contact details to [email protected], and a member of our management team will follow up with you promptly.
High staff turnover and poor management at the storage facility.
Business reply on Google
Thank you for your feedback. We’re sorry to hear about your experience and would like the chance to discuss this further. Please reach out to our team at [email protected] so we can address your concerns directly.
Manager failed to appear and refund for unused unit was denied
Business reply on Google
We’re very sorry to hear about your experience. Please reach out to us directly at [email protected] so we can review your situation and work toward a resolution.
storage unit was dirty with rodent droppings and wall damage
Business reply on Google
Thank you for sharing your feedback. Please reach out to us directly at [email protected] so we can address this and ensure your concerns are resolved. Your satisfaction is important to us.
Facility has security issues, poor management, and unsanitary conditions.
Business reply on Google
We're very sorry to hear about your experience and take these concerns seriously. We would appreciate the opportunity to discuss this further with you. Please reach out to us directly at [email protected] so we can address these issues and work toward a resolution. Your feedback is important to us, and we want to ensure your safety and satisfaction.
Storage unit theft, facility cleanliness issues, and unauthorized billing charges.
Business reply on Google
We are very sorry to hear about your experience, and we take your concerns extremely seriously. The issues you've described are concerning and certainly not up to the standards we strive to uphold. We apologize for any distress and inconvenience caused. Please contact us directly at [email protected] so we can address your specific concerns.
High staff turnover and poor corporate management policies.
Business reply on Google
We regret to hear that you are displeased with your recent experience with us. We would like to understand how we can do better next time. Please reach out to us at [email protected] at your earliest convenience and we will do our best to turn your experience around.
Staff member made inappropriate sexual comments and advances toward customer.
Business charged for unauthorized rent and forged the customer's signature.
Staff refused to honor the reservation date provided in confirmation email.
Business reply on Google
Shannyn Pharo, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please email [email protected] with more details about your experience, so you turn it into a more positive one.
Manager is rude and frequently unavailable during office hours.
storage unit infested with mice and belongings destroyed
The storage facility is poorly maintained and in bad condition.
Storage unit broken into and insurance claim process appears fraudulent
Reserved storage unit was unavailable upon arrival
Staff member refused to assist customers during business hours.
Staff member was unprofessional and refused to honor a unit reservation.