Vallarta Supermarkets
🛒 Retail & Products · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer received spoiled chicken and experienced rude service during refund request.
Business reply on Google
Thank you for sharing your feedback. We’re sorry your experience didn’t match our quality expectations. We want to talk to you and investigate what happened so that we can improve future experiences. We invite you to contact us via email at vcs@vallartasupermarkets. com or by phone at 818.898.0088 Sincerely, our Customer Service Team.
Chicken purchased from the store spoiled before the expiration date.
Business reply on Google
Thank you for sharing your feedback. We’re sorry your experience didn’t match our quality expectations. We want to talk to you and investigate what happened so that we can improve future experiences. We invite you to contact us via email at vcs@vallartasupermarkets. com or by phone at 818.898.0088 Sincerely, our Customer Service Team.
Employees exhibit rude and unprofessional behavior toward customers.
Business reply on Google
We’re sorry your experience didn’t match our quality expectations. We would greatly appreciate the opportunity to discuss your concerns in detail as it will help us improve our future services. Please feel free to contact us via email at [email protected] or give us a call at 818.898.0088 Sincerely, our Customer Service Team.
Security guard racially profiles and stalks customer throughout the store.
The store repeatedly sells spoiled and rotten meat products.
The chicken soup served contained raw chicken and undercooked vegetables.
Business reply on Google
Thank you for reaching out to us with your feedback. We’re sorry your experience didn’t match our quality expectations. We would greatly appreciate the opportunity to discuss your concerns in detail as it will help us improve our future services. Please feel free to contact us via email at [email protected] or give us a call at 818.898.0088 Sincerely, our Customer Service Team.
Poor quality food products and unprofessional staff behavior.
Business reply on Google
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our supermarket – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make imp
The store prices are significantly higher than competitors.
Business reply on Google
Thank you so much for taking the time to leave us a rating. Sincerely the Vallarta Supermarkets Team.
The meat sold at the supermarket was tough and tasteless.
Business reply on Google
Thank you so much for taking the time to leave us a rating. Sincerely the Vallarta Supermarkets Team
The prepared food was overly salty and poorly cooked.
Business reply on Google
Thank you for taking the time to leave us a review. We continuously work to create good customer experiences, and we’re sorry to hear that we missed the mark here. Sincerely the Vallarta Supermarkets Team
Cashiers gossiping about customer appearances while working
Business reply on Google
We really appreciate you taking the time to share your rating with us. Please feel free to contact us via email at vcs@vallartasupermarkets .com or give us a call at 818.898.0088
Customer reports repeated harassment and discrimination by store management and staff.
Business reply on Google
Thank you for sharing your feedback. We’re sorry your experience didn’t match our quality expectations. We want to talk to you and investigate what happened so that we can improve future experiences. We invite you to contact us via email at [email protected] or by phone at 818.898.0088 Sincerely, our Customer Service Team.
The store sells overpriced meat treated with artificial food coloring.
Business reply on Google
Thank you for your rating. We value your feedback and invite you to share any comments or suggestions with us via email at vcs@vallartasupermarkets .com or by phone at 818.898.0088
Refried beans were infested with maggots.
cashiers do not assist customers with bagging groceries
Business reply on Google
Thank you for reaching out to us with your feedback. We would greatly appreciate the opportunity to discuss your concerns in detail as it will help us improve our future services. Please feel free to contact us via email at [email protected] or give us a call at 818.898.0088. Sincerely, our Customer Service Team.
The store staff is rude and lacks professional customer service training.
Staff failed to accommodate a food order for an event.
Business reply on Google
Thank you for taking the time to leave us a review. We continuously work to create good customer experiences, and we’re sorry to hear that we missed the mark here. Sincerely the Vallarta Supermarkets Team
misleading price labeling on store products
Business reply on Google
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Sincerely, Wendy - Vallarta Supermarkets Team
The breakfast burrito was poor quality and staff refused a refund.
Tamales contained only masa and lacked proper filling.
Business reply on Google
Thank you for sharing your feedback. We’re sorry your experience didn’t match our quality expectations. We want to talk to you and investigate what happened so that we can improve future experiences. We invite you to contact us via email at vcs@vallartasupermarkets. com or by phone at 818.403.0831 Sincerely, our Customer Service Team.