Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Business sold pawned items immediately after default and demanded extra fees.
Business reply on Google
Hi Tammy Allen, We’re disappointed to hear of your negative experience in one of our stores. We would love the opportunity to make it right with you. Please contact us at your earliest convenience by either emailing us at [email protected] or calling us toll-free at 855-366-3279. Refer to Incident: 508074
Inconsistent pricing policies and unhelpful management behavior at the store.
Staff member distracted by phone caused transaction error and payment delay.
Business reply on Google
Hi Leonetta Norris, Thank you for rating your experience with us. So that we may improve upon it, we’d appreciate it if you could call us at 855-366-3279 to give us more information as to what prompted such a low rating. You may also email us at [email protected]. Reference ticket #455874
New staff members provide poor customer service and are rude.
Business reply on Google
Hi Pharaohs Way, Thank you for rating your experience with us. So that we may improve upon it, we’d appreciate it if you could call us at 855-366-3279 to give us more information as to what prompted such a low rating. You may also email us at [email protected]. Refer to ticket #440728
The business misidentified the gold karat value of a sold ring.
Business reply on Google
Hi Alain Gonzalez, Thank you for rating your experience with us. So that we may improve upon it, we’d appreciate it if you could call us at 855-366-3279 to give us more information as to what prompted such a low rating. You may also email us at [email protected]. Refer to ticket #440708
Business sold customer items despite attempts to confirm the forfeit date.
Manager offers unfair lowball prices for merchandise and displays poor attitude.
Business reply on Google
Hello, We are sorry to hear of your experience. So we may look further into the issue and address accordingly, please contact us at 855-366-3279 or email us at [email protected] so that we may gather additional information. Please provide reference # 405932 .
Manager refused a refund for a defective gaming controller
Business reply on Google
Hello, We are sorry to hear of your experience. So we may look further into the issue and address, please contact us at 855-366-3279 or email us at [email protected] with a good contact number we may extend to our corporate manager. Please provide reference # 271760.
Staff member Melissa provided rude and unhelpful customer service.
Business reply on Google
Hi Tammy Boyer, Your experience does not meet the high standards we strive to achieve each day. We’d appreciate the opportunity to get a better understanding of your interaction with our store and to resolve the issue at hand. Please contact us at your earliest convenience by calling 855-366-3279 or emailing [email protected]. Refer to ticket 207688.
Staff member provided incorrect information and refused to test jewelry items.
Business reply on Google
Hi Erica, We are sorry to hear of your experience. So we may look further into the issue and address, please contact us at 855-366-3279 or email us at [email protected] with a good contact number we may extend to our corporate manager. Please provide reference # 208493 Thank you
Customer charged extra day despite prior verbal agreement
Staff insulted customer and offered an unfairly low appraisal for jewelry.
Business reply on Google
Hi Keberly Figueroa, We’re disappointed to hear of your negative experience in one of our stores. We would love the opportunity to make it right with you. Please contact us at your earliest convenience by either emailing us at [email protected] or calling us toll-free at 855-366-3279.
Customer was misled regarding layaway fees and denied a refund.
Business reply on Google
Hi Casey Brescia, Thank you for taking the time to share your experience with us. So we may resolve the issue, please email us at [email protected] or give us a call at 855-366-3279.
Business was closed during posted operating hours
Staff are unhelpful, unknowledgeable, and exhibit discriminatory behavior.
Business reply on Google
Hi Taylor, We’re disappointed to hear of your negative experience with our store. We would love the opportunity to make it right with you. Please contact us at your earliest convenience by either emailing us at [email protected] or calling 855-366-3279 with reference # 83406.
staff ignored the customer while they were in the store
The business offered a low appraisal value for a pawned laptop.
Staff displayed unprofessional behavior and spoke Spanish to exclude customers.
Manager made unprofessional and derogatory comments about a customer.