VASA Fitness
🏋️ Fitness & Gyms · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Child care staff failed to check in children efficiently.
Business reply on Google
Hi Eduardo! Thank you for taking the time to give us your feedback, we're always looking for ways to improve our mini members experience. We've passed this along to our team.
Studio members are denied class access in favor of non-members.
Business reply on Google
Hi Azra! We appreciate your feedback! Thank you for bringing this to our attention and we will pass this on to our team. Please reach out if you have any further questions or concerns.
Front desk staff was condescending and shared inappropriate information about management.
Business reply on Google
Hi Kayla! We are sorry to hear about your experience. We appreciate you calling this to our attention! We will bring this back to our management team and we will look into this ASAP!
Staff member appears unapproachable and unfriendly to gym members.
Business reply on Google
Hi Rae! We are sorry to hear about your experience. We appreciate you calling this to our attention! We will bring this back to our management team and we will look into this ASAP!
unauthorized charges and inability to cancel gym membership
Business reply on Google
Hi Caylin! We are so sad to hear that you haven't had a good experience with us. We have found your account in our system and will have someone from our Team reach out to you ASAP.
Customer misled regarding membership tiers and hidden fees
Business reply on Google
Hi Kashea! We are sad to hear that there was a miscommunication with our cancelation process and fees. We do have a $25 cancelation fee within the first 6 months of joining, after that it's free to cancel with a 30 day notice. If you have any questions about our fees and policies please let us know! You can view all of our pricing and fees here: https://support.vasafitness.com/article?id=230379428&category=Membership§ionTitle=General%20Membership
unauthorized charges and difficulty canceling membership or contacting customer support
Business reply on Google
Hi Daniel! We are sad to hear that there was a miscommunication with our Personal Training process. We saw that you were able to speak with someone from our team and that you were able to cancel your Personal Training. If you need any further assistance or have any questions, please let us know.
broken changing room door handle and missing basketball hoop
Gym showers lacked hot water for an extended period.
Business reply on Google
Hi Steven! Thank you for bringing this to our attention! We apologize for the negative experience you have had. We have directed the details regarding your concern to our Maintenance Department and the Manager of this location for review.
The gym charges a cancellation fee and requests credit card details.
Business reply on Google
Hi! We are sorry to hear about your experience. In our cancellation process, a 30-day notice is required along with all existing or past payments must be made. If you have any further questions or need assistance with making the payment, please reach out to our Member Services team on our website: https://support.vasafitness.com/.
Management failed to address reports of inappropriate behavior and public exposure
Business reply on Google
Hi Anthony! We are sorry to hear about your experience. We appreciate you calling this to our attention! We will bring this back to our management team and we will look into this ASAP!
Unreliable amenities, poor facility maintenance, and unfair membership pricing policies.
Business reply on Google
Hi! We are sad to hear that your experience with us wasn’t the best. We appreciate your feedback and your concern, and we will bring this issue to our management and maintenance team, and they will look into it ASAP.
Staff harassment and poor facility cleanliness at the gym
Business reply on Google
Hi Maria! We are sad to hear that your experience with us wasn’t the best. We appreciate your feedback and your concern, and we will bring this issue to our management and maintenance team, and they will look into it ASAP.
Difficulty cancelling membership leading to persistent billing and collection calls
Business reply on Google
We're sorry to hear about your negative experience with us, we try to make it easy to cancel but it doesn't sound like that is the case for you. We would love to assist you but we can't find your account in our system. Please chat with our team here and we will help you out: https://support.vasafitness.com/.
Poor gym layout and broken equipment in the turf area.
Business reply on Google
We appreciate your feedback, Chris! Thank you for recognizing our equipment assortment. Your comments on late nights are duly noted, and we'll strive to ensure a more consistent experience for you.
unauthorized charges after contract completion and lack of staff response
Business reply on Google
Hi Fabian! We are so sad to hear that you haven't had a good experience with us. We have found your account in our system and will have someone from our Team reach out to you ASAP.
gym continues charging fees after multiple cancellation attempts
Business reply on Google
Hi Julie! We are sad to hear that there was a miscommunication with our cancelation process and fees. We would be happy to help you with your account and walk you through our policies, we aim to be transparent with our members. We found your account in our system and will have someone from our team reach out to you!
The gym is removing the cinema room.
Business reply on Google
Hi Robby! We are always looking to stay innovative and ensure our clubs have the most popular amenities. After evaluating fitness trends, we decided that offering our STUDIO experience in our clubs will help more of our members reach their fitness goals. If you have any questions about this new amenity click here: https://vasafitness.com/amenities/studio-flow-infrared-yoga/
Customer requests a VASA Fitness location with pool amenities in Scottsdale.
Business reply on Google
Hi David! We don’t have any plans for a location there yet but we have passed along that recommendation for you.
unauthorized charges and difficulty canceling gym membership
Business reply on Google
Hi Ryan! We are sad to hear that there was a miscommunication with our cancelation process and fees. We would be happy to help you with your account and walk you through our policies, we aim to be transparent with our members. We found your account in our system and will have someone from our team reach out to you!