Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The gym charges a cancellation fee and requests credit card details.
Business reply on Google
Hi! We are sorry to hear about your experience. In our cancellation process, a 30-day notice is required along with all existing or past payments must be made. If you have any further questions or need assistance with making the payment, please reach out to our Member Services team on our website: https://support.vasafitness.com/.
unauthorized charges after contract completion and lack of staff response
Business reply on Google
Hi Fabian! We are so sad to hear that you haven't had a good experience with us. We have found your account in our system and will have someone from our Team reach out to you ASAP.
The gym is removing the cinema room.
Business reply on Google
Hi Robby! We are always looking to stay innovative and ensure our clubs have the most popular amenities. After evaluating fitness trends, we decided that offering our STUDIO experience in our clubs will help more of our members reach their fitness goals. If you have any questions about this new amenity click here: https://vasafitness.com/amenities/studio-flow-infrared-yoga/
Customer requests a VASA Fitness location with pool amenities in Scottsdale.
Business reply on Google
Hi David! We don’t have any plans for a location there yet but we have passed along that recommendation for you.
unauthorized charges and difficulty canceling gym membership
Business reply on Google
Hi Ryan! We are sad to hear that there was a miscommunication with our cancelation process and fees. We would be happy to help you with your account and walk you through our policies, we aim to be transparent with our members. We found your account in our system and will have someone from our team reach out to you!
Unexpected annual fees and continued charges after membership cancellation.
Business reply on Google
Hi Caelan! We're sorry to hear about any miscommunication regarding our membership dues and fees. We aim to be transparent with our members. It is a yearly, rate guarantee fee of $59.99 that is drafted 60 days after you sign up. We do have a 30 day cancelation notice, with all fees due in those 30 days owed. If you have any questions about our fees and policies please let us know!
Unauthorized recurring charges after membership cancellation
Gym continued charging monthly fees after cancellation request was submitted.
Business reply on Google
Hi Alye! We are sad to hear that there was a miscommunication with our cancelation process and fees. We would love to look into your account and help you with any questions you have but we can't find you in our system. Please chat with us directly here so we can verify your account and help you: vasafitness.com/support
membership cancellation failed resulting in continued unauthorized monthly charges
Business reply on Google
Hi Kary! We are sad to hear that there was a miscommunication with our cancelation process and fees. We would love to look into your account and help you with any questions you have but we can't find you in our system. Please chat with us directly here so we can verify your account and help you: vasafitness.com/support
management changed class times without notifying students or the instructor
Business reply on Google
Hi Kitsie! We appreciate your feedback! Thank you for bringing this to our attention and we will pass this on to our team. Please reach out if you have any further questions or concerns.
Gym refused to cancel membership and sent account to collections
Business reply on Google
Hi Stevie! We are sorry to hear about your negative experience. We would love to look into your account and help you with any questions you have but we can't find you in our system. Please chat with us directly here so we can verify your account and help you: vasafitness.com/support
Broken amenities and poor cleanliness standards at multiple gym locations.
Business reply on Google
We're sorry to hear about your recent experiences with the steam rooms and jacuzzi. We understand how frustrating it must be to have these amenities unavailable when you rely on them for relief. Please reach out to our Member Services team on our website: https://support.vasafitness.com/.
Lack of enforcement regarding sauna and steam room hygiene rules.
Business reply on Google
Hi Lisa! Thank you for bringing this to our attention. We strive to provide a safe and clean environment for our members. We will bring this back to our management team and we will look into this ASAP!
Personal training sessions were lost due to management scheduling and billing issues.
Business reply on Google
Hi Laura! We are sad to hear that you didn't have a good experience with our training. We were able to find you in our system and will have someone from our team reach out to you and see what we can do to help.
poor facility hygiene and safety concerns regarding the childcare center
Business reply on Google
We're sorry to hear about your experience. We would love to assist you further with this, but we can't find your information in our system. Please reach out to our Member Services team on our website: https://support.vasafitness.com/.
Customer was charged after confirming membership cancellation.
Business reply on Google
We're truly sorry to hear about your experience with canceling your membership and the unexpected billing issue. We apologize for the inconvenience this has caused you. Please reach out to our Member Services team on our website: https://support.vasafitness.com/.
Gym equipment and facilities are frequently broken and poorly maintained.
Business reply on Google
Hi Robert! We are so sad to hear that you haven't had a good experience with us. We have found your account in our system and will have someone from our Member Services Team reach out to you ASAP.
unauthorized membership upgrade and inability to cancel subscription
Business reply on Google
Hi Kevin! We are so sad to hear that you haven't had a good experience with us. We have found your account in our system and will have someone from our Member Services Team reach out to you ASAP.
Difficult cancellation process and hidden fees
Business reply on Google
Hi Riley! We are sorry to hear that you didn't have a good experience with us but we appreciate the feedback. We would love to discuss about this more, but we weren't able to find you in our system. Please reach out to our Member Services team on our website: https://support.vasafitness.com/.
Staff member was rude, ignored the customer, and vaped on duty.
Business reply on Google
Hi Jade T! We are so sorry to hear that you are having a bad experience at our location. We can't seem to find your account in our system and would love to be able to reach out to you to discuss this further, what is your barcode number?