Absolutely not. I’d never go back, buy again, or use them again.total experiences
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Most reported issues
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Experiences
Excessive fees for baggage, check-in, and onboard amenities.
Airline charged unauthorized fees and refuses to provide a refund.
Volaris booking system incorrectly charges unnecessary TUA fees for international flights.
Flight overbooking, check-in system failure, and lost luggage caused significant travel…
Staff refused to assist customers with in-person service requests.
Staff prevented check-in, causing the customer to miss their flight.
Staff refused check-in and provided poor customer service.
System outages caused extra baggage fees and damaged personal property.
Airline requested additional payment after initial ticket purchase.
The airline uses aggressive tactics to charge customers extra fees.
Airline charged an undisclosed administrative fee on top of tourist tax.
mandatory fees for in-person check-in services
Airline failed to provide updates regarding a three hour flight delay.
Airline refuses to issue refund by requesting impossible bank documentation.
Inability to modify tickets and lack of customer service support.
Airline refused refund and charged double due to cancellation policies.
The airline failed to transfer baggage during a connecting flight.
Airline counter staff are incompetent.
Flight cancellation and failure to provide a full refund.