Volaris
✈️ Airlines · 3 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
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Most reported issues
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Experiences
Customer service representatives refuse to assist or cancel flight bookings.
Inaccessible customer support and rude staff at the airport
Airline annual pass access restricted to force purchase of expensive tickets
Excessive fees for baggage, check-in, and onboard amenities.
Poor customer service and difficulty communicating with airline agents.
Airline charged unauthorized fees and refuses to provide a refund.
inability to contact customer support for assistance
Volaris booking system incorrectly charges unnecessary TUA fees for international flights.
Poor customer service and overall airline experience
Flight overbooking, check-in system failure, and lost luggage caused significant travel…
Staff abandonment caused the customer to miss their scheduled flight.
App check-in failure and unnecessary charges for airport assistance.
Staff refused to assist customers with in-person service requests.
Staff prevented check-in, causing the customer to miss their flight.
Staff refused check-in and provided poor customer service.
System outages caused extra baggage fees and damaged personal property.
Airline requested additional payment after initial ticket purchase.
The airline uses aggressive tactics to charge customers extra fees.
Airline charged an undisclosed administrative fee on top of tourist tax.
airline charges excessive fees for boarding passes and luggage