Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Cashier exhibited rude and condescending behavior toward the customer
Business reply on Google
Hello Pam, we take matters like this seriously, and we’d like to reach out to you directly. The best way to do so is by visiting our contact us page at www.vons.com/contactus and providing us with your best contact phone number and referencing this google review. Thank you.
Staff members were unwelcoming and unhelpful to the customer.
Business reply on Google
Thank you for sharing your experience, Jordyn. Your feedback regarding the interactions with our team has been noted, and we will be forwarding this information to the appropriate group for review. Insights like yours help us evaluate our service and support ongoing efforts to strengthen the overall customer experience. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website. We're here to improve your shopping experience!
Grocery bags lack handles making them difficult to carry.
Business reply on Google
Hello Alex, thank you for sharing your feedback regarding your experience with the guacamole. We understand how concerning it is to encounter an issue like this, and situations involving food quality are taken very seriously. Your comments have been noted and will be shared with the appropriate team for review and follow‑up to help ensure quality standards are upheld. If you’d like to provide additional details or would be interested in a follow‑up, please reach out to us through the “Contact Us” page on our official website and reference this review. Thank you.
Lack of self-checkout and long wait times at the store.
Business reply on Google
Hello C, thank you for sharing your feedback. We appreciate your comments regarding checkout options and wait times, as they help us identify areas for improvement. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the Contact Us page on our official website and include your phone number while referencing this Google review.
insufficient number of open checkout lanes causing long wait times
Business reply on Google
Hi Francisco, thank you sharing your thoughts with us. Your perspective highlights the importance of a smooth checkout and shows how open lanes influence a quick visit. This feedback will be shared with the appropriate team for review. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review.
Deli attendant ignored order specifications resulting in unwanted extra food items.
Business reply on Google
Hi Rene, Thank you for sharing your recent experience with our deli department. We truly appreciate you taking the time to reach out, and your feedback will be shared with our store team for further review. If you need any additional support, please don’t hesitate to contact us through the “Contact Us” page on our official website. When reaching out, kindly include your phone number and reference this Google review so we can assist you more efficiently. Thank you.
Manager failed to resolve a register issue and abandoned the cashier.
Business reply on Google
Thanks for sharing your experience, Jess. We appreciate you calling attention to what happened—it’s concerning to hear how the situation at the register was handled. Your comments have been shared with the Del Mar Heights store leadership so they can review what occurred and ensure our team is supporting both customers and staff the right way. If there’s anything further you’d like to add, feel free to reach out through our Contact Us page.
long checkout lines and frequent out of stock produce items
Business reply on Google
Hello Tessi, we apologize for the inconvenience of the selection of bread on your recent store visit. We value our customer's comments and have shared these with the proper teams so we can ensure to improve your overall shopping experience. If you wish to discuss this further with us, please chat with us on our website under the Contact Us link. Thank you for reaching out to us, and have a nice weekend.
insufficient staffing leads to long checkout lines and lack of assistance
Business reply on Google
Oh man, Jules. We understand your frustration with the lack of available cashiers or general staff, the long lines caused, or no self-checkout option. Please know your feedback is truly valued, and we have shared your comments and concerns with proper personnel for further review. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this Google review. Thank you.
staff failed to assist in locating a common grocery item
excessive wait times due to insufficient checkout lanes and staffing
Business reply on Google
Oh no no one likes long lines, Harry. We have shared this feedback with the proper team for further review. To be contacted by someone on our team regarding this matter please visit our page, scroll down to Contact Us, and select your preferred method of contact.
Long wait times due to understaffing and lack of self-checkout.
Business reply on Google
Oh no, Howie! We are very sorry to hear about your disappointment with the lack of staff at our store! We certainly understand the inconvenience and frustration this could cause. Please know your feedback is truly valued, and goes a long way in helping us improve. We have shared your comments and concerns with our Management Team for further review. If there is ever anything else, please don't hesitate to chat with us on our website or mobile app. We look forward to improving your shopping experience!
Store charged regular price instead of the advertised sale price.
Business reply on Google
Hi Dennis, we are sorry to hear you were overcharged on your recent shopping trip with us. We have shared your feedback with the appropriate teams for further review. You can also reach out to us on our Contact Us page on our website so we can look into this for you. Thank you.
Deli staff unavailable and closing early despite advertised hours.
Business reply on Google
Hello Bernard, we're sorry to hear about your experience with the Deli this week and would like to get you in touch with our Store Director for a personal follow-up. Please reach out to us directly by visiting our website and selecting the Contact Us link. thank you in advance, we look forward to speaking with you.
Staff member left before promised time, leaving customer without balloon order.
Business reply on Google
We are sorry to hear that we were unable to get you balloons during your last visit, Monica. We be contacted by someone on our leadership team regarding this matter please visit our page, scroll down to Contact Us, and select your preferred method of contact. We look forward to hearing back from you.
Cashier was rude and acted aggressively toward the customer
Business reply on Google
We apologize for the poor service you received at our Del Mary Heights Rd. store. Please chat with us on our site or reach out to us through our Contact US page with your ph# so we can have store management reach out to you. We look forward to hearing from you.
Deli staff provided poor service and refused to accommodate menu substitutions.
Business reply on Google
Good day Giana, customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you during your visit to the deli. This is not typical of our caring, how can we help you service! At any time if you would like to speak to someone personally about your experience, please reach out to us on our site or reach out to us through our Contact US page.
in-store prices do not match the prices charged at checkout
Business reply on Google
Hello Abbigail, We sincerely apologize that your shopping experience. We will share your comments with our Store Director and the Management team at our Del Mar Heights Road location to make sure this is brought to their attention. Thank you.
Manager was rude and dismissive when assisting with a stuck ticket.
Long checkout lines, dirty equipment, and poor staff hygiene.