Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused to substitute chicken pieces for an eight-piece order.
Business reply on Google
Thank you for taking the time to share your feedback, Gregory. We appreciate you letting us know about your recent experience, and your comments have been noted. We will be forwarding this issue to the appropriate team for review. If there’s anything else you’d like to share or need help with, feel free to reach us at our Contact Us page on the website. We’re here to improve your shopping experience!
The store staff requires immediate retraining due to poor service.
Business reply on Google
Hello Robert Drake, thank you for sharing your experience with us and for the 5 star review! We're grateful for your feedback and hope to serve you again soon!
insufficient checkout staff available during store visit
Business reply on Google
Hi A! We’re sorry to hear about your experience. Long wait times and how concerns are communicated should be handled better, and we understand your frustration. Your feedback has been shared with store leadership for review. Thank you for bringing this to our attention. Feel free to reach out to us at our Contact Us page on the website if there's anything else you'd like to share or need help with.
Poor service, low quality produce, high prices, and difficult return process.
Business reply on Google
Thank you for taking the time to share your feedback, Michael. We appreciate you letting us know about your experience at our Mission Hills location, and we’ll be forwarding your comments to the appropriate team for review. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website. We're here to improve your shopping experience!
staff refuse to check backroom inventory for out of stock items
Business reply on Google
Hi DJ! Thanks for sharing this. It’s concerning to hear that the items you’re looking for are consistently out of stock and that no one is willing to check the back for you. Your experience makes it clear that better communication and follow‑through are needed. Feedback like this helps highlight where the store can improve its availability and service. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
Insufficient shopping carts and long checkout wait times at the store.
Business reply on Google
Hello M, thank you for sharing your feedback. We understand the importance of the concerns you’ve mentioned regarding cart availability, store layout, and checkout experience. Your comments have been shared with the appropriate team for review. If you’d like to discuss further details, please reach out to us through the “Contact Us” page on our official website and reference this Google review.
Employee engaged in unauthorized transaction deals with a customer
Business reply on Google
Thank you for bringing this to our attention, Bryan. We take concerns like this very seriously, as we are committed to ensuring a fair and respectful shopping experience for all guests. We'll share your feedback with the store leadership team so they can look into the matter further. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website. We're here to improve your shopping experience!
The store has overpriced items and rude, indifferent employees.
Business reply on Google
Hi John, thank you for sharing your thoughts. We understand the importance of quality products and positive customer interactions. We are committed to providing competitive prices and ensuring our customers receive the best value for their money. Your feedback has been shared with the appropriate team for review. If you’d like to provide more details about your experience, please reach out to us via the “Contact Us” page on our official website and include your phone number while referencing this Google review.
A staff member was disrespectful and rude to the customer.
Business reply on Google
Hi Robert! Thank you for your feedback. We're glad to hear that most of the team was friendly, and that one individual left such a negative impression. No one should be treated with disrespect, and your experience matters. We’ll share this with the store’s leadership so they can address it internally. Thank you again for taking the time to let us know.
Staff harassed customer and long wait times at checkout
Business reply on Google
Hello Tanya, this is concerning to hear. We’d like to reach out to you directly regarding your experience. At your earliest convenience, can you please visit the contact us page located at the bottom of our official website and provide us with the best phone number to reach you and reference this google review? Thank you.
Deli staff were unresponsive and unprofessional regarding food preparation delays.
Business reply on Google
Hello Trebor, we appreciate that you have shared your experience on your recent visit at our store. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Long wait times due to insufficient staff and closed self-checkout lanes.
Business reply on Google
Thank you for sharing your experience. We understand how challenging long wait times can be, especially during busy hours. Providing an efficient checkout experience is a priority for us, and we appreciate your feedback on wait times, cashier availability, and self-checkout access. We will ensure it is shared with the appropriate team for review. For further assistance, please visit our "Contact Us" page, include your phone number, and reference this Google review for optimal.
Staff provided incorrect instructions regarding alcohol purchase and loyalty discount…
Business reply on Google
Thank you for your detailed feedback, Rox. We’re sorry to hear about the confusing and frustrating experience you had at our Mission Hills location. Clear communication and helpful service are absolutely expected from our team, and your interaction clearly missed the mark. We've shared your comments with the store leadership so they can address this directly with the team. We appreciate you bringing it to our attention—your experience matters, and we’ll work to make it better. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website. We're here to improve your shopping experience!
purchased grocery items are missing from bags after checkout
Business reply on Google
Thank you for sharing your detailed feedback, Altunai. We understand how important it is to arrive home with everything you intended to purchase, and how helpful it can be when each item is accounted for. Your feedback about the checkout and bagging process will be communicated to the appropriate team. For further assistance, please visit our "Contact Us" page, include your phone number, and reference this Google review for optimal support.
Staff member ignored the customer during online order pickup
Business reply on Google
Hello Edward, Thank you so much for reaching out. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
rude staff and long wait times in the deli department
Business reply on Google
Hello Joseph, we apologize about your experiences and would like to reach out to you directly. At your earliest convenience, can you please visit our Contact Us page to provide us with the best phone number to reach you and reference this Google review? Thank you.
Insufficient staff and poor customer service at checkout.
Business reply on Google
Hello Matthew, we’re sorry to hear about your experience. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Floral manager displayed unprofessional behavior and poor customer service.
Business reply on Google
Hello Jewels, we’re sorry to hear about your experience. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this Google review. Thank you.
Cashier was rude when asked about app discounts.
Business reply on Google
We appreciate you taking the time to write a review about your recent experience, Erika. We are deeply sorry for the terrible experience you had at our customer-service-desk and the rest of the store staff, who displayed poor attitudes during your visits. Our goal is to always provide excellent customer service from all staff at your local Vons. Please contact us via chat or the contact us page on our website, if you would like a follow-up with the store director. In the meantime, we've shared your comments with the appropriate teams for review.
Deli order was not prepared on time and quality was poor
Business reply on Google
Hello Luis! Please accept our sincerest apologies for the service that you have received from our Deli Department! We take immense pride in offering world-class service and quality products, and will notify Leadership! If you would like to be personally contacted, please visit us on our site to chat with us or reach out on our Contact Us page. Thank you.